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Rashid Sharafudheen, Operations Manager

Rashid Sharafudheen

Operations Manager·Xenox Global

United Arab Emirates

Master's degree, MBA Supply Chain and Logistics

Work experience

Total years of experience: 10 years, 10 months

Operations Manager

August 2024 - September 2024

Xenox Global

Dubai, United Arab Emirates

August 2024 - September 2024

Operational Oversight: Manage daily security operations to ensure effective service delivery and resource optimization.
Metrics: Response time, incident resolution rate, resource utilization.

Team Leadership: Lead and mentor security personnel and admin staff to ensure high performance and engagement.
Metrics: Employee satisfaction, retention, and training completion.

Client Management: Maintain strong client relationships, ensuring satisfaction and resolving issues quickly.
Metrics: Client satisfaction, retention rate, and issue resolution time.

Financial Management: Oversee budgets and cost controls to ensure profitability and efficiency.
Metrics: Profit margin, budget adherence, cost reduction.

Compliance: Ensure operations comply with legal and company standards, including safety protocols.
Metrics: Compliance rate, audit success, regulatory adherence.

Strategic Planning: Develop and implement strategies to improve efficiency and service quality.
Metrics: SLA adherence, operational improvement, efficiency gains.

Reporting: Present key operational reports and metrics to senior management for data-driven decisions.
Metrics: Report accuracy, timeliness, actionable insights.

Crisis Management: Handle operational emergencies quickly to minimize disruption.
Metrics: Response time, crisis resolution, recovery time.

Process Improvement: Implement changes to boost service quality and efficiency.
Metrics: ROI on improvements, reduction in bottlenecks, service quality enhancement.

Company industry:
Facilities & Property Management
Job role:
Management

Global Operations Analyst

August 2022 - May 2024

Digiphoto Entertainment Imaging

Dubai, United Arab Emirates

August 2022 - May 2024

• Business Continuity Planning: Developed and maintained a comprehensive Business Continuity Plan to ensure organizational readiness and resilience.
• Risk Management: Enhanced the Enterprise Risk Management program to effectively identify, assess, monitor, and mitigate risks.
• Operational Re-engineering: Led operational re-engineering initiatives, improving client service delivery and business efficiency.
• Strategic Assessments: Conducted regular assessments to ensure business operations align with strategic objectives and industry best practices.
• Audit Management: Managed internal and external audit processes, ensuring compliance with ISO standards. Oversaw the resolution of audit findings and the implementation of corrective actions.
• Policy and Procedure Development: Drafted, evaluated, and revised policies and procedures to ensure robust governance and regulatory compliance.
• Process Improvements: Identified and implemented process improvements to control operational costs and enhance efficiency.
• ISO Certification: Led initiatives to obtain and maintain ISO certifications, including documentation, staff training, and audit facilitation. Integrated ISO quality management principles into organizational operations.
• RICS Implementation: Implemented the Risk Internal Controls Standard (RICS) framework, fostering a risk-aware culture.
• Client and Employee Satisfaction: Conducted surveys to assess client and employee satisfaction and managed a mystery shopper program for service enhancement.
• Excellence Awards: Drove company participation in excellence awards, highlighting commitment to top-tier service delivery.
• Quality Management: Developed and implemented a quality management model inspired by the EFQM for sustainable excellence.
• General Accountability: Acted as an ambassador for the company, promoting positive behaviors in line with company principles and values. Ensured compliance with health, safety, and environmental (HSE) rules and regulations, reporting incidents, and taking corrective actions. Committed to Information Security Policies, ensuring implementation and monitoring of the Information Security Management system. Performed other related tasks as required to meet departmental objectives.

Company industry:
Entertainment

Senior Operations Analyst

October 2021 - July 2022

Aramex

Dubai, United Arab Emirates

October 2021 - July 2022

• Audit and Compliance Management: Conducted internal audits to maintain service quality standards. Supported external audits, achieving 100% compliance.
• Service Quality Enhancement: Ensured optimal client service, enhancing client satisfaction by 20%. Acted as the frontline during escalations, providing prompt solutions.
• Team Performance Improvement: Analyzed KPI performance and activity logs, improving team efficiency by 15%.
• Failure Resolution: Identified internal failures and implemented corrective measures, reducing errors by 25%.
• Supervision: Oversaw the Houston freight team, improving on-time delivery rates by 10%. Communicated promptly with clients to facilitate solutions in case of delays.
• Reporting Tools Implementation: Implemented Power BI dashboards and Smartsheet, increasing data accuracy by 30%.
• SOP Integration: Incorporated SOPs and process flow maps, improving process compliance by 20%.
• System Integrations: Successfully conducted live testing and integration of SAP ERP modules, ensuring a 95% success rate. Streamlined business processes and data synchronization, enhancing operational agility and facilitating accurate decision-making.

Company industry:
Distribution, Supply Chain & Logistics

Business Improvement Specialist

January 2019 - September 2021

Aramex

Dubai, United Arab Emirates

January 2019 - September 2021

• Process Improvements: Implemented process improvements, achieving a 20% increase in operational efficiency.
• Data Analysis: Conducted data analysis to support business decisions, resulting in a 15% increase in project success rates.

Company industry:
Distribution, Supply Chain & Logistics

Customer Service Executive

February 2017 - January 2019

Aramex

Dubai, United Arab Emirates

February 2017 - January 2019

Company industry:
Distribution, Supply Chain & Logistics

Consultant

September 2015 - October 2016

Sutherland Global Service

Cochin, India

September 2015 - October 2016

Worked in Sutherland Global Services under McAfee anti virus for technical support and as customer support representative for North American, European, African, Middle eastern and Asia Pacific countries. In the technical support we do help customer by taking the remote access of the computer and resolving them all the technical issues related to McAfee. For the customer service we do help customer by helping them with the renewal, refund and their account issues.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Consulting

Sales & Marketing Representative (Advertising)

September 2014 - September 2015

Sirus

Dubai, United Arab Emirates

September 2014 - September 2015

Worked for Sirus Marketing for one year as their sales representative for San Disk and Blackberry for one year during the Abu Dhabi Shoppers, Gitex and Dubai Shopping festival.

Company industry:
Marketing
Job role:
Sales

Researcher

June 2013 - July 2014

TNS

Abu Dhabi, United Arab Emirates

June 2013 - July 2014

Worked for TNS for a short span as a market research analyst. Like in the red bull surveys and so on.

Company industry:
Quantity Survey
Job role:
Research and Development

Research And Analysis Officer

June 2013 - July 2014

Ventures

Abu Dhabi, United Arab Emirates

June 2013 - July 2014

Worked under Ventures for a project for Shiekh Zayed Mosque.

Company industry:
Quantity Survey
Job role:
Research and Development

Education

Geneva Business School

December 2024

December 2024

Master's degree, MBA Supply Chain and Logistics

Switzerland

Heriot Watt University

November 2024

November 2024

Bachelor's degree, B.A. Accountancy and FInance

United Arab Emirates

I have graduate in BA. Finance and Accountancy from Heriot Watt University in the year 2014

Indian Islahi Islamic School

March 2024

March 2024

High school or equivalent, Commerce with Information Practices

United Arab Emirates

GPA (percentage): 66%

GPA (percentage): 66%

Joined Indian Islahi Islamic school after my 10 to join for commerce with information practices and completed my 12 th from the same school in the year 2011.
View attachment

Abu Dhabi Indian School

March 2024

March 2024

High school or equivalent, Higher secondary school

United Arab Emirates

GPA (percentage): 60%

GPA (percentage): 60%

I joined Abu Dhabi Indian School while i was in 7 th std and completed my 10th in the same school in the year 2009.
View attachment

Skills

Creativity
Expert
Creativity
Expert
Advertising
Expert
Advertising
Expert
Fast Learning
Expert
Fast Learning
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Customer Focus
Expert
Customer Focus
Expert
BUSINESS PLANNING
Expert
BUSINESS PLANNING
Expert
PLANNING
Expert
PLANNING
Expert
REVENUE GROWTH
Expert
REVENUE GROWTH
Expert
POWER BI
Expert
POWER BI
Expert
BUSINESS CONTINUITY
Expert
BUSINESS CONTINUITY
Expert
BUSINESS CONTINUITY PLANNING
Expert
BUSINESS CONTINUITY PLANNING
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
PROCESS IMPROVEMENTS
Expert
PROCESS IMPROVEMENTS
Expert
ACCOUNTABILITY
Expert
ACCOUNTABILITY
Expert
GOVERNANCE
Expert
GOVERNANCE
Expert
BUSINESS OPERATIONS
Expert
BUSINESS OPERATIONS
Expert
EMPLOYEE SATISFACTION
Expert
EMPLOYEE SATISFACTION
Expert
AUDIT MANAGEMENT
Expert
AUDIT MANAGEMENT
Expert
MITIGATION
Expert
MITIGATION
Expert
STREAMLINING
Expert
STREAMLINING
Expert
ELECTRONIC SYSTEMS
Expert
ELECTRONIC SYSTEMS
Expert
MS word
Expert
MS word
Expert
Quick book
Intermediate
Quick book
Intermediate
Hardware trouble shooting
Intermediate
Hardware trouble shooting
Intermediate
MS excel
Expert
MS excel
Expert
Tally
Intermediate
Tally
Intermediate
SAP
Intermediate
SAP
Intermediate
Visio
Expert
Visio
Expert
Smartsheet
Expert
Smartsheet
Expert
Microsoft Power Point
Expert
Microsoft Power Point
Expert
Labor Costing
Expert
Labor Costing
Expert
Zero Based Budgetting
Expert
Zero Based Budgetting
Expert
Creativity
Expert
Creativity
Expert
Advertising
Expert
Advertising
Expert
Fast Learning
Expert
Fast Learning
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Customer Focus
Expert
Customer Focus
Expert

Languages

English

Expert

Malayalam

Expert

Arabic

Beginner

Hindi

Intermediate

Hobbies and interests

Dance

I like to dance as I have learned dance and performed in stages across Abu Dhabi.

Cricket

I follow cricket as most of the Indians does and i like playing cricket as well. Batting is where is play better.

Football

I love to play football and a hardcore Barca and Messi fan.