Customer support representative
National Technology Group
Total years of experience :18 years, 1 Months
• Attending calls and gives 1st to 2nd level of resolution for all the users on Saudi Aramco Oil Company's clients and employees alike on all applications and systems on various hardware and software platforms.
• Displayed strong customer service and communication skills to effectively deal with all levels of customer knowledge, interpretation of unclear complaints, quickly troubleshoot problems.
2. Position: IT Technical Support
Duration: May 4, 2010 - Oct 31, 2010 (0.5 yrs)
Company: Promo Edge Corporation
Company Industry: Human Resources / Manpower & Recruitment
Location Makati City, Philippines
Department: Information Technology
Job Description:
Responsible for resolving all IT related problems in the company, setting up network, setting up workstations, backing up servers weekly, and keeping all softwares up to date.
3. Position: IT Support Supervisor
Duration: Jul 7, 2005 - Jul 7, 2009 (4 yrs)
Company: Fawaz Al Hokair Group Of Companies (Geant Saudi Ltd.)
Company Industry: Retail / Merchandise
Location Riyadh, Saudi Arabia
Department: Information Technology
Job Description:
• Participate in planning and evaluating the network or new software implementations as well as make recommendations to design and meet software and network stability and optimum performance
• Updating the software and upgrading hardware to meet the company's expanding standards and ensure good performance of all workstations as well as servers.
• Develop processes, procedures, and document quality reports.
• Provide training for end user and new joiners on using companies' hardware, software and system.
Highest Education Second Highest Education Education Level: Bachelor's / College Degree High School Diploma Education Field: Computer Science/Information technology Course: Bachelor of Science in Computer Science High School Grad School/University: System Technology Institute Pablo Samonte Memorial High School Location: Manila Novaliches, Quezon City Date: Jun 1999 - Mar 2004 Jun 1993 - Mar 1998