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تم إلغاء حظر المستخدم بنجاح
Lovely بالابا, Sales and Administrative Operations Executive

Lovely بالابا

Sales and Administrative Operations Executive·Alnayaa Packing and Packaging Materials Trading LLC (Assigned to Cosmocorr Technical Services)

الإمارات العربية المتحدة

بكالوريوس, Hotel And Restaurant Management

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 8 أشهر

Sales and Administrative Operations Executive

مارس 2024 - حتى الآن

Alnayaa Packing and Packaging Materials Trading LLC (Assigned to Cosmocorr Technical Services)

دبي، الإمارات العربية المتحدة

مارس 2024 - حتى الآن

• Managed the full sales cycle, including client prospecting, quotation preparation, LPO processing, contract
agreement preparation, invoicing, and collection follow-ups to ensure timely payments.
• Coordinated directly with clients to address inquiries, negotiate terms, and resolve concerns while maintaining high
levels of customer satisfaction.
• Processed monthly payroll for all staff through the UAE Wage Protection System (WPS), ensuring 100% on-time
• Handled administrative documentation, including employee records, offer letters, onboarding paperwork,
disciplinary notices, and memorandum preparation.
• Maintained daily financial records in Excel, monitoring client payments and proactively following up on overdue
invoices to improve cash flow.
مجال الشركة:
خدمات الدعم التجاري
الدور الوظيفي:
المبيعات

Sales and Operations In-Charge

يونيو 2022 - ديسمبر 2023

Master VR Technical Services

دبي، الإمارات العربية المتحدة

يونيو 2022 - ديسمبر 2023

• Managed the full sales cycle, including lead generation, customer inquiries, quotation preparation, follow-ups, and
deal closures, contributing to revenue growth.
• Prepared and processed contract agreements, ensuring accuracy and compliance with company requirements.
• Supervised daily operations and managed schedules for 40+ service staff
• Coordinated with the Collections and Accounts Teams to ensure accurate billing.
• Resolved escalated customer complaints and maintained high service quality standards across all client accounts.
• Prepared and presented daily sales and operational reports to the Managing Director.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Housekeeping Coordinator

يونيو 2016 - يونيو 2022

Zulekha Hospital LLC

الشارقة، الإمارات العربية المتحدة

يونيو 2016 - يونيو 2022

• Assisted supervisor in managing 100+ housekeeping team members.
• Created and managed monthly duty rosters, coordinated training schedules, and maintained staff data in SAP.
• Conducted daily room inspections and gathered patient feedback, working with nursing supervisors and
maintenance to resolve issues rapidly.
• Maintained detailed operational records and generated reports for department coordination.
• Liaised with maintenance department and nursing supervisors for seamless hospital operations.
• Handled telephone calls and ensured all messages and requests were logged and communicated promptly.
مجال الشركة:
الإدارة العامة
الدور الوظيفي:
إدارية

Executive Operations – Expedia US and Travelocity US

يناير 2014 - يونيو 2015

Teleperformance Philippines

Makati City، الفلبين

يناير 2014 - يونيو 2015

• Delivered customer service support for international travel agency operations, assisting clients with travel-related
inquiries, reservations, and travel-related concerns.
• Processed flight bookings, ticket modifications, cancellations, and itinerary changes using Amadeus and Sabre GDS
reservation systems.
• Investigated and resolved billing issues, refund requests, and payment discrepancies in a timely and accurate
manner.
• Handled complex customer inquiries and escalations, ensuring high levels of customer satisfaction and service
quality.
• Coordinated with airlines, travel partners, and internal departments to ensure seamless travel arrangements and
efficient issue resolution.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Secretary And Admin Assistant

سبتمبر 2012 - ديسمبر 2013

Kor-Palm Agricultural Development Philippines Corporation

Butuan، الفلبين

سبتمبر 2012 - ديسمبر 2013

• Oversaw executive communications, including phone calls, emails, and correspondence, to ensure timely
and efficient information flow.
• Organized meetings, conferences, and travel arrangements for senior management and visiting executives.
• Maintained and operated office equipment while overseeing procurement and inventory of office supplies.
• Processed bills, monitored expenses, and maintained accurate financial and administrative documentation.
• Supported day-to-day office operations, ensuring a well-organized and professional work environment
مجال الشركة:
الزراعة وإنتاج المحاصيل
الدور الوظيفي:
إدارية

التعليم

Sunrise Christian College Foundation Of The Philippines

أبريل 2011

أبريل 2011

بكالوريوس، Hotel And Restaurant Management

الفلبين

عرض المرفق

Alternative Learning System

ديسمبر 2010

ديسمبر 2010

دبلوم، Culinary Arts

الفلبين

عرض المرفق

Skills

Computer Skills
Expert
Computer Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Secretarial
Expert
Secretarial
Expert
Cooking
Expert
Cooking
Expert
Office Administration
Expert
Office Administration
Expert
Computer Literate
Expert
Computer Literate
Expert
Flexibility
Expert
Flexibility
Expert
Coordination
Expert
Coordination
Expert
Multitasking
Expert
Multitasking
Expert
Operations Management
Expert
Operations Management
Expert
Client Relations/Sales Support
Expert
Client Relations/Sales Support
Expert
Time Management
Expert
Time Management
Expert
Administrative Support
Expert
Administrative Support
Expert
Office Administration
Expert
Office Administration
Expert
Filling
Expert
Filling
Expert
Records Management
Expert
Records Management
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BASIC ACCOUNTING PRINCIPLES
Intermediate
BASIC ACCOUNTING PRINCIPLES
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Secretarial
Expert
Secretarial
Expert
Cooking
Expert
Cooking
Expert
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
FINANCIAL TRACKING
Intermediate
FINANCIAL TRACKING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES PROCESS
Intermediate
SALES PROCESS
Intermediate

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
linkedin.com/in/lovely-balaba-7b5a9b66

اللغات

الانجليزية

متمرّس

التاغلوج

اللغة الأم

الفيلبينية

مبتدئ

التدريب و الشهادات

التدريب
ASC GDS Pilot Course
Teleperformance Philippines
Feb 2015
عرض الشهادات
ASC GDS Pilot Course
Teleperformance Philippines
Feb 2015
عرض الشهادات

الهوايات والاهتمامات

Traveling