Lovely Fattal

Surgical operation coordinator / Doctor’s secretary
call center agent

Administrative secretary management
marketing and sales in and out of the region - social media platform

Manage marketing on social media and organize events for better business development

office administration management
event coordinator and supervision

• Direct and manage day-to-day operations of the practice, such as patient scheduling, billing, and daily cash.
• Organized front desk tasks, such as filing papers, filling out appropriate medical forms, and maintaining patient confidentiality.
• Scheduled patient appointments, handled all phone calls, and assisted patients with any.
• Data entry of medical coding, appointment scheduling, and referral information.
• Organized Medical Records and prepare medical records to set appointments for following days.
• Trained new employees on office procedures, policies and protocols and data entry system.
• Organized and performed front desk duties in conjunction with medical assistants and physicians.
• Performed all office related responsibilities and communicated with patients, medical assistants, and physicians.

• Educate customers on the advantages of the product in comparison to its competitors.
• Remain up to date on up and coming products in order to stay ahead of the curve and be better prepared for a wide range of questions from customers.
• Handled customers effectively by identifying their needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Brought in new clients and strengthened relationships with existing clients.
• Promoted and informed promotions to increased sales productivity, and volume. As well as participation in promotion flyers.
• Performed competitive analysis to make recommendations for future company growth.
• Determine and select proper plan with service that will provide the company with customers that will have longevity.
• Handled all administrative aspects of sales including: completing customer contracts and warranties, maintaining store inventory to ensure product availability for customers, accepting/processing customer payments.
• Arranging store displays to create maximum revenue
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Promoted to retail store manager and managed the opening new store location.
• Assisting in recruiting and the training of new staff members.