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Lovely Santos Francisco, Admin Assistant

Lovely Santos Francisco

Admin Assistant·Ventures Middle East

United Arab Emirates

Bachelor's degree, Business Administration Major in Operations Management

Work experience

Total years of experience: 10 years, 5 months

Admin Assistant

April 2024 - Present

Ventures Middle East

Abu Dhabi, United Arab Emirates

April 2024 - Present

Managed front desk operations, correspondence, and office documentation.
• Coordinated travel arrangements, meeting rooms, courier services, mail
distribution, and office supplies.
• Supported tendering and contracts by monitoring portals, preparing submissions,
verifying requirements, and tracking deadlines.
• Submitted invoices through KSA portals, provided confidential administrative
support, and represented the company at university career fairs in Abu Dhabi.

Company industry:
Market Research
Job role:
Consulting

Receptionist/Admin Assistant

July 2023 - April 2024

Luste Lighting Solutions

Abu Dhabi, United Arab Emirates

July 2023 - April 2024

Handled front desk operations, client reception, and telephone inquiries.

Scheduled meetings, appointments, and travel arrangements for management.

Prepared correspondence, reports, and quotations/estimations using Zoho Books.

Maintained filing systems, office records, and supplier/customer contact databases

Company industry:
Other Business Support Services
Job role:
Engineering

Guest Service Assistant

June 2018 - March 2022

WHITE & CASE

Makati City, Philippines Hybrid

June 2018 - March 2022

LLP - International Lawfirm
Provides administrative support to ensure efficient operation of office.
Responsibilities include:

•Firm Switchboard Support / Concierge
•Answering incoming phone calls from clients and/or stakeholders
•Outbound calls to clients when needed
•Filtering of important and sales calls for our stakeholders
•Email support

•Room Reservation Support
•Schedule meetings by checking for available rooms in office (VC, Non-VC and Hybrid meetings)
•Coordinating with other offices to provide meeting rooms for Host location
•Arranging technical needs for virtual meetings, recorded meetings etc.
•Catering needs

•Manila Visitor Support - Travel arrangements for Clients and Stakeholders
•Booking flights
•Company car pickup/drop off arrangements from and to the office
•Booking cars/taxi for outgoing non-work related travels
•Hotel room booking with accredited Hotels
•Sending of Manila Travelers guide
•Tour guide

•London Business Administration Support
•Processing of Print and Courier requests from London employees (Lawyers, Associates and Interns, etc.)
•Courier booking
•Cab/Gett Taxi booking
•Document processing (MS Word)
•Parking reservation requests



Service Secondary Point of Contact: London Business Administration Support
Responsibilities include, but are not limited to:
•Internal Business Support
•Conducts meetings regarding escalations, challenges etc. with LBA co-POCs and Service lead
•Conducts service updates during weekly team meetings
•Updates process documentation on Word, Excel and PowerPoint format

•Trainer
•New Hire trainer
•Tenure Refresher trainings

Firm Project: Global Telephone Directory
Point of Contact for EMEA Region
•Monthly touch base with 27 (EMEA) White & Case offices for their employee updates, will occasionally help out with ASIAPAC and AMERICAS offices
•Update directory - Leavers, New joiners, room and phone number changes and position/title change
•Updated directories are sent to Office managers
•Uploading updated directory to our White & Case website, Connect page.
Sub-group: Reports
•Monthly Service Reports - to be sent to White & Case Office Managers (40+ offices Globally)
•Updating Firm Holidays
•Updating COVID Status per Office
•Data Dump Governance
•Data Dump Deadline email reminder
•Data Dump Audit and Compliance Report
•Check if all Service POCs completed the data transfer
•Informing Service leads with incomplete data
•Sending Compliance Report to service leads and office manager
•Data Dump transfer to Office Operations Service Dashboard
•Service Report Dashboard (excel)
•Service Report Template (PowerPoint)
•Assigned Services:
•Room Reservation Support, Practice Support, London Business Administration and Manila Visitor Support

Company industry:
Law Firm
Job role:
Administration

Associate

October 2014 - October 2015

EXL

Manila, Philippines

October 2014 - October 2015

EXL - AETNA
Processes and coordinates all plan benefit changes and required structural and administrative updates into systems essential for on-line viewing, claim enrollment and billing purposes.
● Analyzes and determines if product and services are aligned with patients benefit needs and can be adequately supported by existing systems or operating platforms. Additionally, seeks solutions and negotiates essential requirements in support of any non-standard plan selections.
● Monitors and manages internal installation process and maintains case tracking tools to meet consultant expectations and business goals.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Medical, Healthcare, and Nursing

Appointment Setter

October 2013 - October 2014

EXL - Travellers Insurance

Manila, Philippines

October 2013 - October 2014

APPOINTMENT COORDINATOR / SCHEDULER
EXL - TRAVELLERS INSURANCE
The primary responsibilities of this position are to schedule Audits for Insurance clients, serve as customer service representative for the Auditors and perform basic administration functions for the Auditors such as:
● Schedule Audits for clients using MS Outlook calendar or other scheduling software as utilized by certification body.
● Serve as frontline customer service representative for Insurance auditors
● Coordinate directly with staff and contract auditors for purpose of scheduling audits and completing application/report reviews.
● Other administrative duties as assigned.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

March 2012 - October 2013

Xerox

Pasay, Philippines

March 2012 - October 2013

MARCH 2012 - 2013
INSURANCE BENEFITS & CLAIMS REPRESENTATIVE
XEROX - BLUE CROSS BLUE SHIELD OF FLORIDA

• March 2012 Level 1
Provides eligibility and benefits for insurance Members through Providers (Inbound call)

• May 2013 Level 2
Claim Specialist - Subject matter expert who specializes in Claims handling, specifically to review declined Insurance claims (Email

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

LYCEUM INTRAMUROUS

September 2025

September 2025

Bachelor's degree, Business Administration Major in Operations Management

United Arab Emirates

September 2025 BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN OPERATIONS MANAGEMENT LYCEUM INTRAMUROUS, MANILA

Skills

Executive Secretary
Expert
Executive Secretary
Expert
Meeting Management
Expert
Meeting Management
Expert
Management
Expert
Management
Expert
Research
Expert
Research
Expert
Admin Assistant
Expert
Admin Assistant
Expert
EMAIL
Expert
EMAIL
Expert
INSURANCE
Expert
INSURANCE
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
BASIC
Expert
BASIC
Expert
BILLING
Expert
BILLING
Expert
BUSINESS ADMINISTRATION
Expert
BUSINESS ADMINISTRATION
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
typing
Expert
typing
Expert
office management
Expert
office management
Expert
office administration
Expert
office administration
Expert
mail
Expert
mail
Expert
outlook
Expert
outlook
Expert
office work
Expert
office work
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
telephone support
Expert
telephone support
Expert
Canva
Intermediate
Canva
Intermediate
Microsoft Applications, Word, Excel and PPT
Intermediate
Microsoft Applications, Word, Excel and PPT
Intermediate
teamwork
Intermediate
teamwork
Intermediate
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
personality
Expert
personality
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Data Entry
Expert
Data Entry
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

English

Expert

Filipino

Native Speaker

Arabic

Beginner

Training and Certifications

Training
Process Mapping
White & Case LLP

Hobbies and interests

Research, domestic and international Travel. Variety of sports.