Lovely Santos Francisco

Managed front desk operations, correspondence, and office documentation.
• Coordinated travel arrangements, meeting rooms, courier services, mail
distribution, and office supplies.
• Supported tendering and contracts by monitoring portals, preparing submissions,
verifying requirements, and tracking deadlines.
• Submitted invoices through KSA portals, provided confidential administrative
support, and represented the company at university career fairs in Abu Dhabi.

Handled front desk operations, client reception, and telephone inquiries.

Scheduled meetings, appointments, and travel arrangements for management.

Prepared correspondence, reports, and quotations/estimations using Zoho Books.

Maintained filing systems, office records, and supplier/customer contact databases

LLP - International Lawfirm
Provides administrative support to ensure efficient operation of office.
Responsibilities include:

•Firm Switchboard Support / Concierge
•Answering incoming phone calls from clients and/or stakeholders
•Outbound calls to clients when needed
•Filtering of important and sales calls for our stakeholders
•Email support

•Room Reservation Support
•Schedule meetings by checking for available rooms in office (VC, Non-VC and Hybrid meetings)
•Coordinating with other offices to provide meeting rooms for Host location
•Arranging technical needs for virtual meetings, recorded meetings etc.
•Catering needs

•Manila Visitor Support - Travel arrangements for Clients and Stakeholders
•Booking flights
•Company car pickup/drop off arrangements from and to the office
•Booking cars/taxi for outgoing non-work related travels
•Hotel room booking with accredited Hotels
•Sending of Manila Travelers guide
•Tour guide

•London Business Administration Support
•Processing of Print and Courier requests from London employees (Lawyers, Associates and Interns, etc.)
•Courier booking
•Cab/Gett Taxi booking
•Document processing (MS Word)
•Parking reservation requests



Service Secondary Point of Contact: London Business Administration Support
Responsibilities include, but are not limited to:
•Internal Business Support
•Conducts meetings regarding escalations, challenges etc. with LBA co-POCs and Service lead
•Conducts service updates during weekly team meetings
•Updates process documentation on Word, Excel and PowerPoint format

•Trainer
•New Hire trainer
•Tenure Refresher trainings

Firm Project: Global Telephone Directory
Point of Contact for EMEA Region
•Monthly touch base with 27 (EMEA) White & Case offices for their employee updates, will occasionally help out with ASIAPAC and AMERICAS offices
•Update directory - Leavers, New joiners, room and phone number changes and position/title change
•Updated directories are sent to Office managers
•Uploading updated directory to our White & Case website, Connect page.
Sub-group: Reports
•Monthly Service Reports - to be sent to White & Case Office Managers (40+ offices Globally)
•Updating Firm Holidays
•Updating COVID Status per Office
•Data Dump Governance
•Data Dump Deadline email reminder
•Data Dump Audit and Compliance Report
•Check if all Service POCs completed the data transfer
•Informing Service leads with incomplete data
•Sending Compliance Report to service leads and office manager
•Data Dump transfer to Office Operations Service Dashboard
•Service Report Dashboard (excel)
•Service Report Template (PowerPoint)
•Assigned Services:
•Room Reservation Support, Practice Support, London Business Administration and Manila Visitor Support

EXL - AETNA
Processes and coordinates all plan benefit changes and required structural and administrative updates into systems essential for on-line viewing, claim enrollment and billing purposes.
● Analyzes and determines if product and services are aligned with patients benefit needs and can be adequately supported by existing systems or operating platforms. Additionally, seeks solutions and negotiates essential requirements in support of any non-standard plan selections.
● Monitors and manages internal installation process and maintains case tracking tools to meet consultant expectations and business goals.

APPOINTMENT COORDINATOR / SCHEDULER
EXL - TRAVELLERS INSURANCE
The primary responsibilities of this position are to schedule Audits for Insurance clients, serve as customer service representative for the Auditors and perform basic administration functions for the Auditors such as:
● Schedule Audits for clients using MS Outlook calendar or other scheduling software as utilized by certification body.
● Serve as frontline customer service representative for Insurance auditors
● Coordinate directly with staff and contract auditors for purpose of scheduling audits and completing application/report reviews.
● Other administrative duties as assigned.

MARCH 2012 - 2013
INSURANCE BENEFITS & CLAIMS REPRESENTATIVE
XEROX - BLUE CROSS BLUE SHIELD OF FLORIDA

• March 2012 Level 1
Provides eligibility and benefits for insurance Members through Providers (Inbound call)

• May 2013 Level 2
Claim Specialist - Subject matter expert who specializes in Claims handling, specifically to review declined Insurance claims (Email