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Lovelyne Bagares, Restaurant Supervisor

Lovelyne Bagares

Restaurant Supervisor·Alshaya International Company

United Arab Emirates

High school or equivalent, Administration And Management

Work experience

Total years of experience: 10 years, 10 months

Restaurant Supervisor

October 2023 - Present

Alshaya International Company

Dubai, United Arab Emirates

October 2023 - Present

• Ensuring prompt and friendly customer service
• Managing staff in their deployment
• Monitoring inventory
• Reviewing customer surveys to develop and implement ways to improve customer
service
• Resolving Customer complaints
• Ensuring food safety is being follow all the time
Company industry:
Retail & Wholesale
Job role:
Management

Shift Supervisor

February 2017 - January 2023

Rustan Coffee Company Starbucks

Cagayan de Oro, Philippines

February 2017 - January 2023

• Assisted upper management with daily operations to meet standard of service and
coffee quality
• Complete opening and closing duties to facilitate business operations
• Manage daily shift to deliver an efficient customer service
• A role model that barista will follow
• Resolve customer complaint and report issues in a daily basis
• Set tone of the shift to maintain a calm and enjoyable shift
• Sets goal and target with team and manages the operations smoothly
• Provide quality beverages
• Complete barista training schedule
Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Team Leader

January 2015 - January 2017

Fresh N’ Famous food Corporation

Cagayan de Oro, Philippines

January 2015 - January 2017

• Train new joiner to deliver one best way
• Team Food safety leader
• Prepare and ensuring food is to standard
• Supervise crew in day-to-day operation
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Magsaysay Center for Hospitality and culinary arts

May 2016

May 2016

High school or equivalent, Administration And Management

Philippines

Cagayan De Oro College

April 2016

April 2016

Bachelor's degree, Hotel and Restaurant Management

Philippines

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
SURVEYS
Intermediate
SURVEYS
Intermediate
TEAM ORIENTED
Intermediate
TEAM ORIENTED
Intermediate

Languages

English

Intermediate

Training and Certifications

Training
Person In charge
al shaya international
Jan 2025