Total Years of Experience: 13 Years, 1 Months
August 2019
To Present
Sales Person
at Melltoo
Location :
United Arab Emirates - Dubai
Promotion of Melltoo name and execute the promotion and marking.
Follow up the purchases and response to the customer demands.
Post the product in attractive way in the web and online.
Follow up the purchases and response to the customer demands.
Post the product in attractive way in the web and online.
April 2018
To July 2019
Queries Executive
at Aster Dm Healthcare
Location :
United Arab Emirates - Dubai
▪ Promoted medical value department services by organising marketing meetings with medical providers, doctors, and Travel agencies.
▪ Planning and Organizing campaigns to spread the image of Aster.
▪ Laise between all concerned sections to provide unforgotten patient experience,
▪ Follow up all the operations and logistics needed to secure an excellent visit of our client, from availability of desired doctors, the number of staff needed and vehicles for Transport.
▪ Manage all the project aspects from appointments, Arrival time, Receiving from Airport, Suggest the accommodation places and pickups to doctors’ visits, resolve all the patient problems and complaints, answer all the patients’ queries, welfare, and farewell with drop off to the Airport.
▪ Planning and Organizing campaigns to spread the image of Aster.
▪ Laise between all concerned sections to provide unforgotten patient experience,
▪ Follow up all the operations and logistics needed to secure an excellent visit of our client, from availability of desired doctors, the number of staff needed and vehicles for Transport.
▪ Manage all the project aspects from appointments, Arrival time, Receiving from Airport, Suggest the accommodation places and pickups to doctors’ visits, resolve all the patient problems and complaints, answer all the patients’ queries, welfare, and farewell with drop off to the Airport.
November 2014
To November 2016
Patient Relations Officer
at NMC Hospital
Location :
United Arab Emirates - Dubai
▪ Aggressively contributed to the achievement of JCI accreditation regarding patient satisfaction data gathering. And part of the team who achieved an overall 95% satisfaction rate.
▪ Resolve the patients’ complaints immediately all the time, regarding arriving late, expire insurance, waiting times or dissatisfaction about service and report for investigation of the big issues, follow up and communicate the corrective action to the management and to the concerned patient. And records all the complaints rate and satisfaction rate every month to calculate the KPI.
▪ Beds availability, discharge flow process and resolve any delay.
▪ Check insurance approvals status every day.
▪ Call and receive the patient calls.
▪ Laise and follow up with the government till the set-up of final projects, as National day, Free medical campaigns.
▪ Managing the health check-up packages project
▪ Organised hospital welfare events, including UAE National day, NMC anniversary.
▪ Designed and edited the monthly hospital newsletter.
▪ Resolve the patients’ complaints immediately all the time, regarding arriving late, expire insurance, waiting times or dissatisfaction about service and report for investigation of the big issues, follow up and communicate the corrective action to the management and to the concerned patient. And records all the complaints rate and satisfaction rate every month to calculate the KPI.
▪ Beds availability, discharge flow process and resolve any delay.
▪ Check insurance approvals status every day.
▪ Call and receive the patient calls.
▪ Laise and follow up with the government till the set-up of final projects, as National day, Free medical campaigns.
▪ Managing the health check-up packages project
▪ Organised hospital welfare events, including UAE National day, NMC anniversary.
▪ Designed and edited the monthly hospital newsletter.
September 2009
To July 2011
Logistics Assistant
at United Nations Mission in Sudan
Location :
Sudan - Khartoum
▪ Delivered training to the logistics team.
▪ Register and Update the daily Logistics operations tracking, incident as the daily strength of personnel and its changes, erecting of premises or disassembly and its transport, maintenance and enforcement operations, stock, and supply status, monitor and tracking the achievements and report the status of daily operation and progress to the chief of the Logistics section.
▪ Laise between all the mission sections to monitor and report the daily mission operations.
▪ Design Microsoft Visio chart to communicate SOP to the team sites staff.
▪ Check the status of Materials and stocks in UN Logistics system GALILEO.
▪ Oversaw relocation and transportation projects of civilians and troops deployment and equipment, planning and organizing shipments and waybill and consignees.
▪ Register and Update the daily Logistics operations tracking, incident as the daily strength of personnel and its changes, erecting of premises or disassembly and its transport, maintenance and enforcement operations, stock, and supply status, monitor and tracking the achievements and report the status of daily operation and progress to the chief of the Logistics section.
▪ Laise between all the mission sections to monitor and report the daily mission operations.
▪ Design Microsoft Visio chart to communicate SOP to the team sites staff.
▪ Check the status of Materials and stocks in UN Logistics system GALILEO.
▪ Oversaw relocation and transportation projects of civilians and troops deployment and equipment, planning and organizing shipments and waybill and consignees.
September 2008
To September 2009
Archiving Assistant
at United Nations Mission in Sudan
Location :
Sudan - Khartoum
Receive/Release the personnel records to assigned HR staff.
Organize the records Alphabetically and organize the cabinets.
E-scan the inactive record to the main system and prepare records or shredding.
Organize the records Alphabetically and organize the cabinets.
E-scan the inactive record to the main system and prepare records or shredding.
January 2006
To February 2008
Water Analysis Officer
at IAS Organization
Location :
Sudan
▪ Managing and in-charge of my unit and supervise two staff to conduct the inhouse analysis or the outside visits. Make the purchases and budgeting.
▪ keep a track and milestone of the projects and meet the deadline every time.
▪ Liaise with other teams in the organizations as drilling, Geophysics, installation, and hygiene-training to plan with them our visits and test dates accordingly to their plans of exploration and drilling.
▪ Planning and organizing the flood affected villagers project to relief them with NFI (Non-Food Items) as a part of a joint team with other organizations and UNICEF, handled the distribution plan where I successfully managed to distribute more than 1000 NFI in one day.
▪ Promoted from officer to manager and led two staff members and one driver.
▪ Successfully conducted hundreds of visits to test boreholes within remote areas across west and South Sudan.
▪ keep a track and milestone of the projects and meet the deadline every time.
▪ Liaise with other teams in the organizations as drilling, Geophysics, installation, and hygiene-training to plan with them our visits and test dates accordingly to their plans of exploration and drilling.
▪ Planning and organizing the flood affected villagers project to relief them with NFI (Non-Food Items) as a part of a joint team with other organizations and UNICEF, handled the distribution plan where I successfully managed to distribute more than 1000 NFI in one day.
▪ Promoted from officer to manager and led two staff members and one driver.
▪ Successfully conducted hundreds of visits to test boreholes within remote areas across west and South Sudan.
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