IT Director
YAS Holding
مجموع سنوات الخبرة :25 years, 8 أشهر
* Heading the “IT Shared Services” of YAS Holding Group; a centralized IT services division for 30+ companies, with 1500+ employees
* Manage large teams in charge of IT operations and infrastructure for entire group
* Responsible for analyzing and implementing solutions in line with business needs across the group
* Assure maximum level of business continuity
* Responsible for IT project planning, resource planning, project schedule development and maintenance for group internal IT projects.
* Setup and direct the Team’s KPIs in alignment with group management vision and KPIs
* Setup and control IT Capital/Operating budgets for YAS Holding group
* Develop and execute annual IT business plan in alignment with the IT Strategy and operational roadmap for YAS Holding Group
* Design of a dynamic financial Charging Model, and control the cost/revenue as per the approved annual budget and operational model
* Assurance of compliance to Service Level Agreements (SLA) committed with group companies
* Develop and control IT Operational manuals, Products Catalogue, Services Catalogue, and ICT governance policies in compliance with ISO27001, ISO20000, and ISO9001
* Major project completed and in progress:
- Migration of onsite data center to Microsoft Azure and M365 for YAS Holding divisions
- Infrastructure integration between multiple international locations of group companies with YHL core network
- Implementation and automation of a centralized self-service IT Service Management portal
* ATC is one of the leading IT system integrators in UAE; a technology subsidiary of YAS Holding
* Lead all technology related aspects of client delivery efforts
* In charge of project technical delivery, from initiation to completion
* In charge of all technical support functions
* Coaching and mentoring technical team to insure ongoing development, engagement, and achievement of performance excellence
* Lead service strategy for technical delivery- inclusive of staffing, resource management, people, tools, and process
* Maintenance of technical partnerships requirements; including but not limited to: Microsoft, Dell/EMC, Juniper, Huawei
* Built the ICT Shared Services model for Emirates Advanced Investment Group in 2011; managed by ITQAN Al Khaleej
* Managing the “IT Shared Services” of Emirates Advanced Investment Group; a centralized IT services division for 60+ companies, with 5000+ employees
* In charge of IT operations and infrastructure for entire group
* Established Disaster Recovery site as part of a business continuity plan.
* Setup and manage IT operations KPIs in alignment with KPIs set by Group CIO
* Manage the annual IT Capital/Operating budgets for Emirates Advanced Investment
* Develop and manage annual IT operational plan in alignment with the IT Strategy and operational roadmap for Emirates Advanced Investment
* In charge of IT Service Level Agreements (SLA) committed with group companies
* Develop and control IT Operational manuals, Products Catalogue, Services Catalogue, and ICT governance policies in compliance with ISO27001, ISO20000, and ISO9001
* Built the ICT Shared Services model for Emirates Advanced Investment Group in 2011; managed by C4 Advanced Solutions, then moved to be managed by ITQAN in 2015
* Managing the “IT Shared Services” of Emirates Advanced Investment Group; a centralized IT services division for 60+ companies, with 5000+ employees
* In charge of IT operations and infrastructure for entire group
* Established Disaster Recovery site as part of a business continuity plan.
* Setup and manage IT operations KPIs in alignment with KPIs set by Group CIO
* Manage the annual IT Capital/Operating budgets for Emirates Advanced Investment
* Develop and manage annual IT operational plan in alignment with the IT Strategy and operational roadmap for Emirates Advanced Investment
* In charge of IT Service Level Agreements (SLA) committed with group companies
* Develop and control IT Operational manuals, Products Catalogue, Services Catalogue, and ICT governance policies in compliance with ISO27001, ISO20000, and ISO9001
* Consultation of re-engineering clients’ IT processes and policies
* Assessment of clients’ IT infrastructure systems and network security
* IT SLAs and maintenance contracts’ review and assessment
* Consultation on creating operating manuals and IT policies
* Major clients serviced:
- Town of Prescott, Ontario
- Town of Midland, Ontario
- Olivewood Construction, Inc.
* Management the group’s global IT operations in 7 international branch offices
* Management of IT CAPEX / OPEX for the group
* Internal IT project planning, resource planning, and project schedule development
* IT strategy planning in-line with Eastnets Group business needs
* Technical management of the corporate’s Microsoft Dynamics ERP system
* Management of the corporate infrastructure networks and systems in compliance ISO27001 standards
* TIER-III centralized Data Center management
* Centralized NOC / SOC management
* IT service management to the Eastnets group in compliance with ITIL methodology
* Management of Disaster Recovery site and Business Continuity to ensure highest availability and efficiency of core infrastructure
* Management of the regional IT department centralized in Amman, Jordan
* Management of the company’s network infrastructure, security, and all its internal software & hardware systems.
* Management of the organization’s ACCPAC ERP system
* Management of the annual IT budgets and Operational Plans.
* Development and management of the company’s first SharePoint 2007 portal
* In-house software development projects for internal use.
* Management of the IBM Tivoli Service Management system
* Established and managed the IT department & services from the initial stages of the company
* Managed the company's e-Commerce Web systems. Planned and supervised the development of Jordan’s largest eVoucher system; an e-business project for Jordan’s leading mobile operator, Fastlink (currently Zain), which enabled pre-paid customers to recharge their mobile accounts through Web, WAP, GPRS, SMS or POS Terminals.
* Developed and implemented IT strategies and operating plans, and set up IT risk management policies.
* Responsible for systems & network administration
* Supported the hardware, software and data communications requirements, and maintained appropriate documentation relating to support procedures for all IT resources.
* Lead a special IT supporting team for the Network Planning Organization.
* Analysis and evaluation of new requirements for database systems, in coordination with corporate’s IT department and development teams
* Planning and user acceptance after implementing new systems, in coordination with all stakeholders.
* Developed user interfaces for client-server database systems in the Traffic Engineering group to fully automate manual processes
* Developed a database application for the Space & Power Planning group to keep track of actual space, electric power & used-technologies for nationwide sites