Lubna Omar

Oversee clinic operations, financial planning, and patient experience strategies to improve efficiency, profitability, and service quality. Work closely with cross-functional teams to ensure seamless workflow, optimal resource utilization, and enhanced patient satisfaction.
Key Achievements:

* Analyzed patient journey touch-points and implemented a structured engagement roadmap, improving treatment acceptance rates to 59%.
* Developed a follow-up & recall system, reducing missed/canceled appointments by 24% and optimizing scheduling efficiency.
* Launched inactive patient reactivation strategies, bringing back 265 patients, contributing 22.2% of total revenue.
* Developed & enforced standard operating procedures (SOPs) to streamline clinic workflows, improve interdepartmental coordination, and enhance service consistency.
* Established KPIs (quarterly, half-annual, and annual) to track performance and guide data-driven decisions.
* Partnered with the accounting team to optimize budget management, enhance revenue monitoring, and improve profitability through cost-effective strategies.
* Worked closely with the marketing team to develop a strong clinic identity, aligning online presence with patient experience strategies.
* Led staff training programs, particularly for front desk & patient coordinators, to enhance patient communication, service quality, and scheduling efficiency.

Co-founded and led Tabeeby, a digital health startup, playing a key role in business strategy, operations, and technology-driven healthcare solutions. Successfully scaled the business through financial planning, digital transformation, and partnership development.
Key Achievements:

* Developed and executed business strategies focused on digital health adoption and user engagement.
* Secured sponsorships from public & private accelerator programs, expanding operations in Kuwait & UAE.
* Led financial forecasting & budgeting, ensuring stability and growth.
* Spearheaded fundraising efforts, identifying and securing investment opportunities.
* Managed platform functionality & user engagement, refining processes for improved performance.
* Conducted market analysis, identifying trends and opportunities to enhance digital healthcare services.

* Led healthcare data collection projects, ensuring compliance and on-time completion.
* Conducted industry analysis, providing strategic recommendations for business growth.