لبنى ابو الهيجاء

• Lead quality testing operations "QA test" for mobile devices (Tecno, Infinix, Itel, Philips) in Jordan, managing manual (static & mobility) and automated testing including functional, regression, and exploratory techniques.
• Oversaw all software testing phases (1st testing, regression, FR, MR) ensuring identification and reporting of critical bugs.
• Coordinated field testing and network issue resolution across other MENA countries in collaboration with the R&D team.
• Prepared and presented daily, weekly, and monthly reports to the Steering Committee and MENA stakeholders to optimize testing processes and standardize reports.
• Conducted OS software testing across versions OS11-OS16, including Android testing on MTK, SPRD, Qualcomm devices.
• Collaborated with local operators (Zain, Orange, Umniah) to enhance network services over IMS, VoLTE, ViLTE, VoWiFi, ViWiFi, and 5G NR NSA.
• Managed Jordan team operations, including device shipping & tracking, expense coordination, and reporting updates to HQ.
• Provided technical consulting and guided product improvements based on market feedback.
• Executed comprehensive testing for 2, 000+ testing tasks annually, including new device models across multiple Android OS versions within the Jordan team.
• Identified and reported approximately 200 valid bugs per month, contributing directly to product stability and release quality, which lead Jordan team to top1 testing team in MENA and in top 10 list for all transsion overseas.
• Contributed to improving overall network quality approximately 15% across all our brands since joining Transsion, through close coordination with operators and R&D team.

• Monitored and analyzed network KPIs and overall performance, identifying areas for improvement and implementing optimization strategies.
• Planned and evaluated new network site locations based on area coverage, population density, and capacity requirements.
• Reviewed RF data sheets for existing sites, including antenna specifications, signal metrics, tower height, and drive test data.
• Managed site deployment lifecycle from off-air to on-air for 5G antennas installation, ensuring adherence to technical and operational standards.
• Coordinated with Civil, Core, and Field Engineering teams to ensure successful site construction and network integration.
• Participated in 2G network decommissioning and modernization activities, including dismantling legacy 2G ZTE antennas and supporting the deployment of 3G/4G Ericsson antennas across serving areas, contributing to service continuity, spectrum refarming, and improved network performance.

• Planned and coordinated 5G network installations, including network modifications and deployment of new technology.
• Directed site teams and established a comprehensive tower database, collecting and analyzing site data to optimize network planning.
• Conducted data analysis from site engineers, providing actionable solutions to site challenges.
• Managed field teams to assess site feasibility, gather technical data, and determine network or tower construction requirements.
• Organized and prioritized daily engineering tasks to ensure timely completion and alignment with project milestones.

• Analyzed and reported network performance issues to the optimization team via the ticketing system.
• Conducted KPI analysis including CSSR, RAB-RRC, call drops, pilot pollution, Ec/No, handovers, SHO overhead, power control.
• Prepared weekly and monthly performance reports, including TRC complaints and management KPIs.
• Coordinated with the optimization team to ensure HSDPA/HSUPA throughput per user met design standards.
• Resolved 270+ annual customer complaints with a 95% satisfaction rate, effectively managing critical TRC regulatory cases to maintain operator compliance and reputation.
• Conducted testing for new CPEs and firmware updates over a 10-day evaluation period.
• Oversaw site production procedures, ensuring documentation standards.

• Performed RF and functional testing for newly deployed PEs and CPE devices, including firmware validation.
• Provided technical support for 2G/3G/4G (FDD/TDD) networks, handling approximately 6, 500 customer complaints annually.
• Conducted advanced troubleshooting and root cause analysis to resolve network issues.
• Generated complaint statistics and weekly technical reports for management.
• Trained team members on RF signal analysis, trace collection, and performance troubleshooting techniques.

University training