Lubna Parveen

Provide administrative support for our healthcare practitioners

Resolve customer complaints, either directly or conjointly with the other concerned departments.
Identify & forward customers feedback, and contribute to process improvement.
Comply with the operating instructions and quality standards at all times.
Provide accurate services to the customers in a clear, continuous, and professional manner.

Greet patients, clinic visitors; direct them to the appropriate locations and services in courteous, polite and helpful manner, very inspired to make sure their experience at Hospital is a positive one whilst managing the reception area efficiently.
Answer telephones, handling incoming and outgoing correspondence and distribute required information
Respond to patient e-mail requests and queries
ensure providing the best customer service to patients in registration, answering phone calls, booking appointments, answering patient queries, schedule and coordinate appointments, tests, diagnostic studies and procedures
Handle patient and doctor appointment times, Maintaining patient records, schedule and confirming appointments, patient statistics, report statistics and data to the Marketing Department
Coordinate with Head Nurse, Nurses, Doctors for smooth patient flow and all the Medical Representatives as and when necessary and perform other specified duties whenever assigned.
Maintain patient record confidentiality and privacy at all times; ensure staff follow standard protocol in sending or giving patient records and reports
Assist doctors with leave application requests and change schedule requests
Verify accuracy completeness of patient information and insurance documentation
Determine insurance card-holders’ eligibility for clinic services
Collation, scanning, naming, and archiving medical records
Document scanning systems and software

Prepare in time all official correspondence relating to employment offers, change of terms, disciplinary issues, retirement, banks and any other miscellaneous letters as per approved employee request.
Coordinate with Unit HR and other HR personnel on issuance and completion of all documents for regularization of paper work.
Oversee the maintenance of personnel records/ files in line with Co.’s HR policies and procedures in an easy retrievable manner
Provide documents, records, files as applicable to Unit HR Manager and any other authorized personnel with approval and follow up for their return, ensuring record/ files are not misplaced.
Proved assistance in personnel coordination in all HR/ Personnel matters ranging from banking, insurance, employee coordination and any other admin related procedures or events from time to time.
Manage the End of Service system including access rights and inclusion of new companies.
Initiate End of Service formalities for exiting employees, enabling processing of dues/ recoveries as input to final settlement, cancellation of the visa from the system & exit of the employee from the country wherever possible.
Prepare business travel LPOs and maintain records.
Oversee printing and issuance of inner circle cards to all employees in the group.

Correspondence.
Documentation and filing
Assistance in Personnel Coordination.

• Correspondence.
• Documentation and filing
• Assistance in Personnel Coordination

in the capacity of a Front Office Receptionist, wherein I have operated a busy switchboard besides greeting visitors at the Front Office and also assisted in administrative functions.

Worked with Promoceli as a "FREELANCE PROMOTER" for Nivea beauty & skin care during the Bridal Exhibition held at Al Bustan Rotana

Participated in the 2001 skin care event at Carrefour Deira City Centre.

Focusing on various categories of clients which included real estate, cosmetic and perfume industry, cargo travel, local car dealers etc.
Prospect and guide clients for advertising thereby ensuring better response.
Processing the booking, making dummies, after sales service and payment reminders.

Nature of Work:

Dealing with customers of various categories and nationalities.
Maintaining good relations with customers in order to get regular business.
Maintaining efficient co-ordination with superiors and with colleagues.