Luckson Mukarati

• Provide comprehensive IT technical support for 50+ end-users, maintaining 98% first-call resolution rate
• Install, configure, and troubleshoot desktop/laptop hardware, peripherals, and software applications
• Manage user accounts, security groups, permissions, and access controls for 200+ users
• IT Support & Troubleshooting: Desktop/Laptop Support, Hardware Diagnostics, PC Repair, Component
Software & Applications: Microsoft Office 365, Software Installation & Deployment, Application
Troubleshooting, License Management
• Design, configure, and install efficient network infrastructure (LAN/WAN, routers, switches, structured
cabling)
• Lead site projects, oversee team operations, and ensure compliance with safety and technical standards
• Manage Microsoft Exchange/Office 365 administration including mailbox management and email security
• Coordinate with vendors for hardware procurement, software licensing, and maintenance contracts
• Develop and maintain IT policies, procedures, and security compliance documentation
• Professional Skills: Technical Documentation, User Training, Customer Service, Problem-Solving, Time
Management
• Provide mentorship and technical guidance to junior IT support staff

• Built and managed paid social campaigns independently across Meta (Facebook & Instagram), Google Ads
and TikTok — from brief and structure through to daily optimisation and reporting
• Wrote high-converting ad copy across all formats: headlines, descriptions, primary text, and CTAs for
Search, Display, and paid social placements
• Produced and art-directed ad creative using Adobe Photoshop, Illustrator, and InDesign — static images,
dynamic content, and short-form video concepts prepared to platform and print-ready file standards
• Managed video and dynamic content production for paid social placements to maximise engagement and ad
recall
• Analysed campaign data daily, identified performance trends, and made rapid optimisation decisions on
targeting, bidding, budgets, and creatives — without requiring direction
• Ran structured A/B tests on copy, creative, audiences, and landing pages — documented findings and
applied learnings to future campaigns
• Tracked and reported on ROAS, CPA, CPL, and CTR against defined benchmarks; produced clear weekly
and monthly client-facing performance reports with actionable recommendations
• Actively integrated AI tools (ChatGPT, Claude, Meta Advantage+, Google Performance Max AI) to
accelerate copy iteration, creative ideation, and campaign setup — leading on AI workflow innovation
• Operated as sole manager of paid social campaigns end-to-end, demonstrating full accountability and self
directed execution

• Installed and maintained voice/data networks, VoIP systems, and structured cabling infrastructure
• Configured network equipment including routers, switches, and access control systems
• Performed network diagnostics and optimisation to ensure optimal performance across client sites

• Designed and implemented IP-based security systems including access control, CCTV, and intrusion
detection
• Integrated electronic security systems with corporate network infrastructure ensuring secure connectivity
• Conducted network security assessments identifying vulnerabilities and implementing protective measures
• Configured networked security devices and provided technical support to clients