Sajini Balakrishnan

• Provided remote and on-site technical support for clients, ensuring smooth IT operations and minimal
downtime.
• Managed end-to-end user onboarding, hardware provisioning, workstation configuration, and IT asset
inventory management.
• Orchestrated Microsoft 365 and Active Directory (AD), managing user accounts and licenses, executing
migrations, and implementing Group Policy Objects (GPOs).
• Maintained Windows Server environments (2016/2019/2022/2025) and performed preventive desktop
maintenance to minimize downtime.
• Configured and troubleshooted enterprise routers and switches to ensure uninterrupted network
operations.
• Deployed and directed perimeter firewalls and secure VPN tunnels (SSL/IPsec) to safeguard network
traffic.
• Enhanced endpoint security by configuring and deploying Trend Micro and Bitdefender EDR and DLP
solutions.
• Authored comprehensive technical documentation, network diagrams, and configuration guides that
streamlined team troubleshooting procedures and improved incident response times.
• Delivered high-tier chat and call support, rapidly resolving complex hardware and network incidents
under SLA guidelines.

• Installation and Configuration of Application Software, Drivers, Internet and peripherals in operating
systems such as Windows Server2022/2019/2016/2012 etc.
• Handled users Active Directory infrastructure with proper delegations.
• Utilized Office 365 image solutions.
• Troubleshooting mail client issues (Outlook and mail backup), email id creation and Microsoft Exchange
Administrator, Google apps, Office 365 online mail server.
• Provided technical support and troubleshooting assistance to ensure smooth operations.
• Successfully deployed, installed, and configured critical network equipment and infrastructure across
multiple regional sites to ensure seamless connectivity for end-users .
• Diagnosed and resolved hardware, software, or network issues.
• Performed routine inspections to maintain system performance.
• Managing software licensing and upgrades.
• Using remote tools like Team Viewer, Anydesk and UltraViewer for fixing users issues remotely.
• Performing Anti-virus status check & Preventive maintenance for clients.

• Performed troubleshooting for System hardware/ software and network problems.
• Handled Active Directory, Exchange servers, Database servers, and Backup systems, Workstations,
Laptops, MAC, DHCP Server, and Distributed File System (DFS).
• Designs, implementing, upgrades, configures, and repairs local area network & hardware.
• Monitors, plans, and implements the deployment of client/server software and antivirus updates.
• Creation of share folder, provide share folder access / permission to users.
• Installation, configuration and maintain windows server 2012, Server2016, server 2019, windows 11,
windows 10 and windows 8.
• Address user tickets regarding hardware, software and networking.
• Delivered advanced technical support via remote-access systems, consistently resolving complex
network issues while maintaining high user satisfaction.
• Executed configuration changes and balanced IT workloads, overseeing Active Directory
administration.