Senior Collections Officer/Cooperate Sales Specialist
Bilkish Associates LLC
Total years of experience :7 years, 6 Months
• Organize, achieve financial targets set by the management
• Providing exceptional customer service to achieve financial goals alongside relationship management to enhance business development and revenue for the bank as well as the company
• Liaising with customers to understand their needs, in order to provide them with the class customer experience
• Exercise resourcefulness and ingenuity in gathering needed information from a wide variety of sources.
• Establish effective rapport with debtors, responsible relatives and other parties to obtain information and elicit cooperation.
• Independently evaluate information and initiate action within prescribed guidelines.
• Make arithmetic computations.
• Negotiate agreements and settlements within established guidelines.
• Gather and present information in legal proceedings
• telecom domain, cold calling to generate sales, explaining the product in depth and closing the deals
• Answering calls and resolving queries along with coordination with other departments for matters related to sales
• Relieve operations manager off administrative duties
• Book, organize and confirm appointments and conference meetings
• Extend customer service training to new employees to the relevant department as directed by management
• Build sustainable relationships of trust through open and interactive communication between the clients, management as well as colleagues and business associates
• Arrange meetings and rooms as well as required stationery and materials
• Manage large amounts of incoming calls
• Resolve customer complaints via phone, email, mail, or social media.
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries, as well as resolve any complains as they arise
• Communicate and coordinate with internal departments as well as take on other assigned duties by management.
• Take the extra mile to engage customers,
• Build sustainable relationships of trust through open and interactive communication
• Conduct customer service training to new employees
• Handle incoming calls and direct them as required, maintain hotel top notch image
• Welcome and check in guests as required, offering first class customer service to the guest
• Mann front office desk, filing, petty cash as well as maintaining the records.
• Liaising with other departments effectively to keep up with impeccable work flow.
• Make room reservation accordingly to fetch more hotel revenue
• Participating in hotel inter departmental training in order to grasp the hotel duties and experience
• identify and assess customers’ needs to achieve satisfaction