Association Manager
Asteco
Total years of experience :22 years, 8 Months
Managing two communities one commercial and one residential on behalf of the Owners Association, proposing plans to improve the community services, and managing contractors in the interest of the community; representing the Owners Association when communicating and negotiating with property owners, developer, DMCCA and RERA (Real Estate Regulatory Agency)
Main Responsibilities:
• Received quotations from all tenderers (Service Providers) and prepared tender analysis report to submit to the Owner Association, and re-negotiated the submitted quotations to ensure the lowest price is offered to maintain the building, and prepared budget.
• Managed and oversee main service providers (Cleaning, MEP and Security) and specialised services providers such i.e. Lift maintenance contractor, BMS System, Pest Control, Generator..
• Conducted and chair regular meetings with the Interim Management Board, preparing meeting agendas and meeting minutes.
• Reviewed all the service providers’ monthly reports, and ensured that performance is up to expectation; highlighted strength / weakness and advised on information to be added to the monthly reports.
• Managed entire rectification process and monthly payments process from receiving quotations, invoices, sending LPOs, receiving completion report, reviewing the completed work and release payment; investigating the cause of the damage to find solutions to prevent the same damage in future and invest expenses in the best controllable sense.
• Managed administration and ensured files and record keeping are maintained and in order.
• Managed special projects such as elevators modernizations by communicating and meeting with the specialized contractor, express requirement and expectation, meet regularly with the specialised contractor and get updates on the process.
• Manage the invoicing and collection of all Service Charges and other sums payable.
• Responsible for the Facilities Maintenance of 7 x 13 storey residential buildings, including 2 parking floors. (Tiara Residences The Palm Jumeirah)
• Common areas and apartment maintenance for the 644 apartments including 14 penthouses.
• Managing the office, dealing with general administrative duties and also managing and coordinating the maintenance team and the DLP team.
• I am the first point of contact and subsequent liaison contact for residents requests, queries and complaints.
• Dealing with residents on a face to face basis to talk about problems they are facing with their property. Dealing with complex complaints queries, and coordinating various defect and maintenance issues
• First point of contact for residents queries via telephone and action planning/time management.
• The office is a very pressurized, busy and fast moving environment which I enjoy thoroughly.
• I manage and coordinate all contractors on site; agents and our clients.
• I enjoy exceeding the high expectations of the residents.
• Set up the FM and HSE desks, working on opportunities within the GCC.
• Grew the business to in excess of 50 clients.
• Business development, sourcing candidates, negotiating fees with clients, filling vacancies.
• Due to the market decline in the UAE, my employer experienced difficulties as FM is not their core business.
• Managing the Building Services and Maintenance desk.
• Network and build relationships with businesses across the South East of England.
• Achieving Key Performance Indicators; these included, marketing of vacancies, business development calls, agreeing terms with clients, sourcing candidates, matching candidates to clients requirements, adding value to their business.
• Providing candidates with up to date accurate market advice.
• Develop business relationships with decision makers, attract and screen potential candidates for temporary/contract appointments within Sussex and Kent for the Facilities Management and Maintenance desk.
• Deliver an efficient and good quality service to both my clients and the candidates.
• Resourcing sales leads, networking with local businesses and providing consultative advice to both candidates and clients.
• Communicating with clients and candidates on a regular basis, face to face and over the phone.
• It was a pressurized business environment with targets and KPI‘s to hit on a 4 week basis.
• Responsible for managing client and candidate problems, dealing with these issues in an effective and professional manner.
• Negotiated terms with EDF and Dalkia, I then took responsibility of account manager for both firms. For Dalkia I covered the UK and for EDF the South East of England.
• Promoted to a section manager after one year and looked after the technical team.
• Overseeing the Architecture, Building Services and Construction desk, making sure KPI’s and target were being met on a weekly basis.
• I trained x 3 Trainees to consultant standards, honing their negotiating skills, business development how to fill jobs.
• Withit was a printing company that dealt in both the wholesale and retail sides of the business.
• Managed over 500 accounts that including Athena Ltd and Harrods International Ltd.
• Responsible for the administration and customer servicing side of the business as well as processing orders, invoicing, controlling payments and credit terms (Using the Sage Line 50 Software).
• Recruited, trained and managed the packing staff, as well as introducing our new products/designs lines and dealt with the stock control of over 50 different designs.
• Recruited, trained, co-ordinated and managed 3 sales consultants, while also covering an area myself dealing with customer servicing, complaints and sales.
• Involved in many trade exhibitions throughout the UK, this consisted of the designing of the stand layout, presentation of the exhibition items on the stand, working on the stands on a daily basis through all shows.
• Welcomed new customers to Withit Ltd and introduce them to the brand of clothing and accessories.
• Exhibitions dealt with include; The Clothes Show Live at the Birmingham NEC, The Spring Fair at the Birmingham NEC and London Central Exhibition at Kensington Olympia.
• I liaised closely with our store managers advising and helping them to achieve maximum sales
• During my time at Withit I learnt how to successfully manage and execute many different aspects of retail/sales work.