Luigi De La Paz

Manage resident intake, move-ins/outs, and
occupancy records.
Prepare Ready for Occupancy (RFO) rooms and
ensure unit readiness.
Conduct inspections and coordinate
maintenance needs.
Enforce housing rules and support resident
services.
Maintain documentation and respond to
emergencies.
Directly reporting to the FM manager. providing
regular updates on operations, maintenance
status, and ongoing issues.
Manage reservations, check-ins/outs, and guest
payments.
Ensure smooth coordination with other hotel
departments.
Maintain accurate records and ensure guest
satisfaction
Greet guests, manage check-ins/outs, and handle
reservations.
Answer calls, respond to inquiries, and resolve
guest issues.
Process payments and maintain accurate guest
records.
Collaborate with staff to ensure smooth operations.
Maintain a clean, organized front desk area.

• Managed room allocations efficiently for incoming guests, ensuring optimal occupancy.
• Ensured all assigned rooms were impeccably clean and fully prepared for guest arrivals.
• Facilitated seamless check-in and check-out processes, enhancing guest satisfaction.
• Assisted guests in settling in and departing smoothly, fostering a welcoming environment.
• Collected and organized guest information meticulously, maintaining accurate housing office records.
• Developed strong communication skills while addressing guest inquiries and needs.
• Contributed to a positive guest experience through attentive service and attention to detail.

Manage check-ins/outs and handle reservations
from the proponent.
Answer calls and resolve guest issues promptly.
Prepare camp IDs for residents.
Create daily reports as requested by the
proponent.
Organize and maintain tracker records for
access passes (visitor or vehicle passes).
Conduct routine inspections of units and facility
common areas; report maintenance issues.

• Managed seamless guest check-ins and check-outs, enhancing overall guest satisfaction in a luxury hotel villa environment.
• Handled reservations through various channels, including email and phone, ensuring accuracy and efficiency in the booking process.
• Maintained and updated guest details in the Fidelio system, ensuring all information is current and accessible.
• Prepared accommodations according to guest preferences, contributing to personalized and memorable experiences.
• Created detailed guest folios upon check-out, ensuring clarity and accuracy in billing processes.
• Demonstrated strong organizational skills and attention to detail, consistently meeting high standards of service in a fast-paced setting.

Oversee front desk operations and supervise junior
staff.
Handle complex guest inquiries and resolve
issues.

Greet guests, manage check-ins/outs, and handle
reservations.
Answer calls, respond to inquiries, and resolve
guest issues.
Process payments and maintain accurate guest
records.
Collaborate with staff to ensure smooth operations.
Maintain a clean, organized front desk area.