Luisa Hurtado

• Delivered high-quality guest service in a premium dining environment, ensuring excellent customer
experience
• Managed reservations, guest seating, and VIP requests efficiently during peak hours
• Handled phone calls and email inquiries with professionalism and accuracy
• Coordinated with team members to ensure smooth restaurant operations and guest satisfaction

• Provided premium customer service to first-class and VIP passengers in a high-pressure airport
environment
• Assisted passengers with check-in guidance, boarding processes, and special service requirements
• Ensured a seamless and comfortable travel experience aligned with VIP service standards protocols

• Supported daily airport operations and passenger flow management
• Assisted travelers with check-in, boarding gates, and general inquiries
• Provided guidance to passengers to ensure efficient and stress-free travel experience
• Developed strong customer service and problem-solving skills real-time operations