Cabin Senior & Food and Beverage Manager on board
Etihad Airways
Total years of experience :13 years, 2 Months
Cabin Senior & Food and Beverage Manager on board September 2010 till April 2014
Etihad Airways - Abu Dhabi, UAE
Ensured the guests needs and expectations were met throughout the flight.
Remained current and qualified in assigned aircraft. Informed pilots potentially hazardous conditions.
Cabin Crew for First and Business class & Part-time communications officer September 2008 to August 2010 Qatar Airways - Doha, Qatar
Ensured that himself was fully qualified, properly rested, prepared for flight, had all required licenses and certificates in possession and were briefed on all specific requirements of the trip.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
Managed all systems and situations affecting the flight while preserving guests comfort, safety and well being.
Assisted with the Safety Risk Management (SRM) process.
Prepared relevant SRM documents in conformance with the Safety Management System (SMS) order.
Relationship & Development Manager January 2004 to June 2008
Pestana Imperial Hotel - Lisbon, Portugal
Evaluated current service needs and product satisfaction levels with established customers.
Maximized revenues in several programs by implementing creative sales training techniques.
Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
Networked and interacted with local, national and international associations to optimize industry connections.
Organized focus groups to design the best marketing strategy for product offerings. Created and implemented external and internal communications strategies for key company initiatives
Coached management on communication tactics with staff and customers regarding organization changes.
PR & Communication Manager January 2001 to December 2003
The Royal Palm Plaza Hotel & Resort - Sao Paulo, Brazil
Managed all internal, external and crisis communications.
Leveraged technical resources to design and create campaign deliverables, including e-mail invitations, articles and marketing videos. Designed and implemented strategic business plan objectives.
Wrote press materials and made presentations to media representatives. Drafted and edited content for organizational publications, including employee newsletters and stockholders' reports. Created messages, position statements and other corporate communications based on company's objectives.
external sources.
La Sorbonne Universite Paris, France Master of Science: Communication with focus on Planning and Contingency Plan 1998
Luthero German Institute of Technologies Sao Paulo, Brazil GED: PR & Advanced Communications
University of Sao Paulo Sao Paulo, Brazil Bachelor of Science: PR with focus on Media Relations and Critical Communications
The New York University New York, USA MBA: Project strategic analysis and risk management