luxmi biswas

• Completed schooling from the CBSE board, laying a strong educational foundation.
• Graduated with a degree, enhancing my knowledge and skills for customer service roles.
• Accumulated 2 years and 6 months of experience in a pharmaceutical organization, developing expertise in customer relations and product knowledge.
• Gained 3 years and 4 months of experience as a Customer Care Executive at Teleperformance BPO, honing communication and problem-solving skills.
• Successfully completed one month of hospital training, gaining insights into healthcare customer service.
• Completed one month of training in the pharmacy industry, further enhancing my ability to assist customers effectively.

Managed customer interactions through chat support to ensure
prompt assistance.
Delivered effective solutions, enhancing customer retention and

Analyzed protocols