Administration/ Customer Service Executive
Pacific Prime Middle East
Total years of experience :3 years, 3 Months
Communicating and coordinating with Customers (Individual and Family policies), Insurance companies, Sales team
Organizing follow ups with insurance companies, customer, sales team efficiently and pro-actively. Keeping a clean and organized Database (YS) and Medical Admin page.
Providing excellent customer service to clients and support to our Sales team particularly through very fast response time
Solving problems related to payments of policies, delays in processing application forms, and any problems related to the administration of Individual Medical Insurance policies.
• Preparation of Order forecasts and sending them to distributors
• Preparation of monthly stocks and sales reports
• Assist customers with their requirements from the marketing department by providing product information, catalogues and samples
• Responding promptly to customer queries personally, through telephone and emails in a professional and efficient manner.
• Assist in placing payment requests through memos/LPOs
• Assist Commercial Manager in LC opening
• Maintaining the filing system in common network for the reports and other files to be shared
• Preparation of direct quotations to customers
• Preparations of Tender Documents and coordinating with tender team to ensure Tender documents are submitted in time to the procuring entities.
• Order Placement based on stock status and LPO from customer to ensure supplies are made within Delivery period agreed with customer. Also advising IDF to facilitate shipment of ordered goods.
• Supply Chain Coordination including Shipment follow up, invoicing goods on time and dispatch goods to customer on time.
• Support Servicing of Medical Equipment through Preparation and sending of Service contracts to Customers that are out of Warranty.
• Providing the teams with necessary travel documents/information to attend various trainings, conferences or work
Main Achievements for this job include:
• Through tendering, I assisted in the growth of new businesses acquiring a market share of up to 20% in a year
• Provided Administrative assistance to up to 80 marketing employees
• Handled customer complaints and queries thus reducing negative feedback for the company and significantly increasing sales
Application of physico-chemical analysis and bacteriological methods in water quality assessment & water quality monitoring programs Professional and Academic Training Kenyatta University - 2006 -December 2010 Bachelor of Science - Biochemistry