Kitchen Administrative
Marriott Marquis City Center Doha Hotel
Total years of experience :13 years, 3 Months
Perform general office duties to support culinary department and food & beverage department (e.g.,
filing, sending emails, typing, faxing, copying).
Prepare documents (e.g., menus proposals, schedules, reports, name tags, debriefing or daily briefing,
translations etc).
Promote awareness of brand image internally and externally. Responsible for compiling daily, monthly,
quarterly & yearly reports.
Prepare Culinary presentations along with assisting in department communications hotel wide.
Enter, retrieve, reconcile, and verify information (e.g., monthly financial transfer).
Answer guest questions about property facilities/services (e.g., hours of operation, outlets types, promotions,
entertainment, restaurants, special events).
Serve as the point of contact for suppliers, inter department and communicate with them by phone and
email to respond to questions and requests.
Perform general office duties to support Food and Beverage department (e.g., filing, sending emails,
typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and co-workers.
Follow company and department policies and procedures.
Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance
with company policies and procedures.
Preparing for each arrival by printing all relevant reports
Ensure all Standard Operating Procedure and Local Standard Operating Procedures are adhered to and carried out.
Meeting and escorting guests to their rooms and provide in room check service when required Knowing all duties and responsibilities of daily front desk operation; support front desk associate efficiently whenever required. (Including the Business Centre.)
Being professional with daily hotel operation and offer manning support to other related section or department when required.
the end of each shift.
Provide interpreter service upon required situation. (Escort guest to hospital for doctor service.
Escort guest to Police office when needed. VIP City Tour guide service, etc.)Ensure all VIP welcome packets are properly prepared according to the hotel's standard and VIP roomsare assigned and checked prior to the VIP's arrival per personalized request. Issue the amenity forms to Room Service and ensure the amenities were delivered to room together with GM welcome card prior to the VIP's arrival.
Ensure all working public areas are cleaned and tidy at any time. (Includes both lobby level.) Ensure hotel's properties, department's equipment are handled with care by all associates and usedaccording to proper procedures at all times. Daily arrival guest Marriott reward memberships pre-check and management.
Maintain and controlguest's profile. Group airport pick up and coordinate with group organizer, provide on bus check in service.
Daily in house guests' birthday and other amenities arrangement.
Acquired knowledge in hospitality at large as well as people management, Hotel management and upsell skills.
Diploma in Hotel management Stonebridge University e-learning Coursework in Hospitality and Tourism Management Marriott Great Food Safe Food Training from RENAISSANCE DOHA CITY CENTER HOTEL, DOHA, QATARCertificate for Basic Life Support & First Aid for Adults, Infants and Kids and CPR from Hamad MedicalTraining Center, Doha, QatarCross training as a Guest Experienced Ambassador as well as AYS Agent. Hospitality excellence in hospitality industry (customer service)