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Lyka Ann Grace Balagot, Real Estate Administrator & Compliance Officer

Lyka Ann Grace Balagot

Real Estate Administrator & Compliance Officer·Chelsea Properties LLC

United Arab Emirates

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 5 years, 11 months

Real Estate Administrator & Compliance Officer

September 2024 - Present

Chelsea Properties LLC

Dubai, United Arab Emirates

September 2024 - Present

Manage sales and leasing administration, contract processing, and transaction coordination. Prepare Forms A, B, F, MOUs, tenancy agreements, NOCs, and other real estate documents. Coordinate with developers, banks, trustees, and government authorities for property transfers. Manage Property Finder, Bayut, Trakheesi permits, and developer portals. Conduct AML/KYC, CDD, sanctions screening, compliance reporting, and maintain audit-ready records. Maintain Bitrix CRM, monitor deal pipelines, and support operational reporting.

Company industry:
Real Estate

Customer Service Advisor I

September 2023 - September 2024

Concentrix

Baguio, Philippines

September 2023 - September 2024

Handled inbound customer support for a financial services account specializing in credit card products. Assisted customers with payments, billing inquiries, bank statements, and account-related concerns. Investigated payment disputes and credit card issues while maintaining accurate CRM records. Delivered quality customer service and consistently achieved performance KPIs.

Company industry:
Call Centers & Customer Care Outsourcing

Administrative Assistant

June 2022 - March 2023

BerryBenj Boutique Café

Baguio, Philippines

June 2022 - March 2023

Managed office administration, scheduling, correspondence, and recordkeeping. Assisted with daily business operations and document management.

Company industry:
Food & Beverage Production

Paralegal

January 2020 - March 2022

Somngi Law Office

Baguio, Philippines

January 2020 - March 2022

Drafted contracts, legal documents, affidavits, and correspondence. Conducted legal research and maintained confidential legal records. Managed notarial documentation and filing systems.

Company industry:
Law Firm

Education

UNIVERSITYOFNORTHERN PHILIPPINES

July 2023

July 2023

Bachelor's degree, Tourism Management

Philippines

Served as a Student Leader for three consecutive years in the university's Tourism Organization, contributing to the planning and execution of academic, tourism, and community engagement activities. Organized travel and tour programs, outreach initiatives, and campus events while developing strong leadership, project management, customer service, and communication skills. Actively hosted events, collaborated with diverse teams, and adapted to various responsibilities to ensure successful program delivery. Recognized as an engaged and proactive student leader, consistently participating in university activities and fostering teamwork, professionalism, and service excellence.

Skills

ANTI MONEY LAUNDERING

Intermediate

COMMUNICATIONS

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

CONTRACT MANAGEMENT

Intermediate

CRITICAL THINKING

Intermediate

DUE DILIGENCE

Intermediate

EMPLOYEE PERFORMANCE MANAGEMENT

Intermediate

KNOW YOUR CUSTOMER

Intermediate

MICROSOFT OFFICE

Intermediate

TOURISM MANAGEMENT

Intermediate

Languages

English

Beginner

Tagalog

Beginner

Training and Certifications

Certifications
Certificate of Attendance
International Compliance Association
Jun 2026

Training
AML/CFT PROCESS AND PROCEDURES TRAINING
AKW Consultants
Jun 2025

Hobbies and interests

Walking

Leadership Award Best Intern