Administration
DNV
Total years of experience :10 years, 8 Months
Working with the Real Estate and Procurement team, manage office operations and ensure efficient workflow within the Middle East and Africa region (10 offices in the Middle East and 12 offices in Africa).
- The Real Estate division was under the Global Shared service business module therefore setting the right expectations with stakeholders and managing delivery of results with excellent satisfaction was our main goal.
- Diligently followed operating procedures set for each office and maintain effective control remotely from Dubai for all offices within the MEA region.
- Contracts Management - Review and negotiation of the lease agreements for all offices to ensure the terms and conditions are as per company’s contract principles.
- Forecast & Market view - Office space forecast, close collaboration with stakeholders to understand their requirements and needs for upcoming years.
- Planning and execution of office optimization and expansion.
- Ensure the existing lease rates are cost effective and find opportunities for cost reduction by doing a thorough market study.
- HSE & Risk Management - Conduct regular risk assessments for all offices to mitigate the occurrence of any HSE risk within the office and its surroundings. Maintain compliance according to HSE standards set by the company and local authorities.
- Sustainability - Maintain data analysis for annual reporting of Environmental Monitoring Program in which Electricity, water, paper, plastic and metal consumption is monitored to evaluate the CO2 emission.
- Initiatives to reduce plastic consumption by providing reusable products where possible.
- Enabling secured printing to regulate the paper usage reducing paper wastage and printing costs significantly.
- Planning recycling initiatives for paper, plastic, cans and e-waste.
- Facility Management - Administration of the office facilities for 22 offices in the MEA region.
- Supplier / Vendor Management -Source and secure annual maintenance contracts for office telecommunication systems, janitorial, recycling, HVAC, office security system, office landscaping, office supplies (stationery & pantry), courier services, mail, fire safety, disinfection and pest control services.
- Ensure constant relations by effective communication with suppliers for smooth workflow management of all office related tasks.
- Budgets & Financial reporting
- Preparation of annual budgets for all the offices in the MEA region.
- Close collaboration with financial controllers to ensure accurate cost allocation is followed and is in line with the forecasted budgets.
As a Regional Coordinator, I managed all operations (start to end) in the Gulf region. LifeCell is India’s leading cord blood bank.
- Management of all operational activities in the company.
- Client servicing & post sales service - manage the phone IVR linked to the toll free for company at all times. Lead allocation to the sales team. Coordination with clients on all queries.
- Client Relations & Business Development - setting up meetings with leads to convert them to potential clients for enrollments.
- Human Resource & Payroll activities - attendance, incentives, expenses, salary processing & on boarding.
- PRO activities - Liaising with the Dubai TECOM authorities for all company related projects (Trade License, tenancy contract, Attestations, etc) and employee visas management.
- Office Management - In charge of all collaterals. Dealing with all vendors. Manage all back end work activities for the office management. Management of the Office insurance and Medical insurance for all employees. Single point of contact to the bank for the company bank account by handling all banking activities for the company.
- Documentation control - Application forms from clients are checked and verified according to set procedures.
- Payment gateway - management of all payments made by clients. Coordination with the finance for the payments.
- Accounts Receivable - control and manage all outstanding payments from existing clients to clear over dues.
- Generation and control of reports using Microsoft for all the mentioned responsibilities.
- In charge of the Online Sales for territories that cover The Middle East and Africa.
- Manage all queries from customers that come through the website and telephone. Convert all these queries into sales orders.
- Prepare and send quotations for all requests on Broadcast equipment, Professional cameras and Media Solutions.
- Management of the back office sales orders that come through the website.
- Online Sales channels such as company website, telephone and chat systems used.
Human Resources management and services for Barclays Bank PLC for employees all across the United Kingdom.
As a process Expert, play a major role in handling the team’s day to day activities like training, quality and other MI related work.
- Ensuring that the team of 25-30 advisers are aware of schedule adherence, MI Training.
- Ensuring a successful Payroll run by the given cut-off date with accommodations on last minute incident controls for the salary, OT and all other additional payments to be paid out on the pay day of that month.
- Running reports on missing bank details and Pay & Status requests for new hires and all other employees to remove delayed payments of salary.
- Sending Daily/Monthly reports to the Operations Manager on behalf of the team.
- Educating the team about any changes to process during Team Huddles.
- Monitoring calls and updating the Team with the quality scores and feedback on a daily basis.
- Stressing the importance of process accuracy, process knowledge improvement& team bonding.
- Establishing the most effective and efficient solutions to complex issues referred by stakeholders, advisers and employees.
- Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business.
- Taking joint responsibility along with the team manager in controlling the workflow to ensure process efficiencies.
- To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation.
- Provision of 2-way feedback to Team Manager/Operations Manager.
- Act as a back-up Team Manager in his/her absence.
As a process adviser, was required to handle all issues/queries of Barclay’s internal employees working out of the UK.
- Dealing with policies and procedures related to maternity, paternity, career break, sickness, working regulations, diversity and inclusion, etc.
- Logging in Disciplinary, Capability & Grievance for member of staff & Line Managers.
- Updating Demographic changes and Personal details.
- Processing Reports relating to Missing Bank Details and National Insurance for new hires using the SAP application
- Using alternate means of communication such as E-mail to support Barclay’s employees with their queries.
- Used systems like SAP HR, Siebel 8.1 and the Barclays online portal.
TCS eServe is one of the largest providers of business processing outsourcing services within the Banking and Financial Services sector. The financial service was for Citibank Retail Banking catering to all the customers across the United States.
- Handling Inbound calls from Retail and premier banking customers for assistance with balance queries, funds transfers, bill payments & other transactional queries.
- Cross selling Home Insurance products, Upgrades on Personal Accounts, certificate deposits, Savings products, Overdraft protection, loans & credit cards.
- Handling customer queries regarding Debit cards disputes like ATM cash withdrawal disputes, purchase disputes & fraud on customer’s card and account.
- Process card replacement requests.
- Provide assistance with online and phone banking for all the customers which involves trouble shooting all online banking issues the customers go through.
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