Front Office Manager
Mosaic Nursery
Total years of experience :12 years, 4 Months
Managing Social media and content creation. Conduct tours for new parents / enquiries Establishing and maintaining administrative records, health and safety checks.
Distribution of information/ communications to parents and staff.
Explore other opportunities to increase enrolments and business expansion.
Conference support and telemarketing — multi channel targeting and end to end follow up from first touch to registration.
Supervision & update of conference end-user and speaker’s database on Intranet/Semik.
Generate all pre-event and post-event reporting.
Complete all task as directed by the Operations Manager - Summer Stays and/or Area Manager (Residential Experience).
Assist and support the Accommodation management team as required.
Assist in ad hoc administrative work.
Undertake training in fire and emergency evacuation procedures, participate in drills and act as the fire evacuation warden as required.
Complete a full inventory and conditions check of accommodation flats, bedrooms and common areas.
Conduct Sample review of calls & complaints.
Ensure that each team member is equipped to handle the Queries & concerns of customers. Conduct feedback sessions and discuss performance with each team member. Design & implement the process of constant feedback and learning.
Enrolling staff for trainings & monitor progress for low performers on Quality scores.
Review newcomers on boarding checklist to ensure QA training is provided to perform the job. Proactive discussion methodology with team on risk related items.
Management of top management calendars and daily activities.
Handle all HR related responsibilities / Maintenance of reports and office activities.
Manage administrative tasks related to the unit including travel/ticket matters for all seniors, HR and IT coordination, stationery and supplies.
Manage empower changes such as team alignment, separation for temp staff, temp to permanent conversion.
Jot down management meetings minutes and share it across all concerned functions.
Monitor calls and evaluate them against set of predefined set of criteria.
Provide training, coaching, feedback and assistance to agents to ensure they understand new policies and procedures for quality.
Designing and Implementation of SQ Form - OPC - Customer Care & IVR Team.
Created detailed sets of SQ Guidelines for Customer Care & IVR Team.
Call Listening Sessions for Agents / Team Leaders.
Invigilators should give their sole attention to the conduct of the examination. No other activity should be undertaken during the examination period. Invigilators must maintain oversight of the candidates in the room and should walk quietly around the room at regular intervals.
Management of training enrolment.
Collation of all L&D training data / Collation and reporting of data.
MIS reports - Month End Reports /Weekly and monthly MIS reporting / Maintain L&D database. Procurement -PO creations / receipts / payments. Creating an inventory stock for L&D. Administrator for New LMS System - Tanfeeth University
Manages emails (Generic and Premium mailbox), Fax and submission of files on a daily basis.
To review a customer Auto / Personal Loan application to determine the potential of a customer to pay against a loan bases on their income and current existing liabilities.
Roles & Responsibilities
Designing of residential properties using Auto Cad.
Bachelor of Interior Design major in Business Management