Operations Support
CIS
Total years of experience :17 years, 9 Months
Qatar Biobank, DOHA, Qatar
· Ensured compliance with information security policies as per ISO 27001:2013
· Exposed to healthcare & laboratory environment systems, including clinic information systems & laboratory information management systems for support clinical measurements including Ultrasound, DXA, spirometery, ECG, and sample collection
· Enhanced & maintained all of QBB's information asset register including physical, software personnel, and service assets
· Itemized and centralized QBB's asset information classification procedure including asset ownership and valuation
· Formalized workstation setup and configuration per departmental needs, including expedited deployment and standardized application pre-configuration to enhance business continuity
· Streamlined and executed information asset destruction procedures using industry-standard data shredding mechanisms
· Configured and utilized remote monitoring and management software for resolving client requests
· Troubleshoot and resolve problems in a timely manner to minimize
disruptions to operations
· Co-assisted with the revamp of the network MDF room to ensure accordance with best practices for active and passive equipment
· Exposed to network design plans as part of on-going discussion to enhance network security
, DOHA, Qatar
· Installed and configured computer hardware operating systems and deployed applications to assist in the setup of on-site learning labs
· Maintained and updated operating systems and application including Windows, MS Office, Dreamweaver, Visual Studio, Dev++, CISCO Packet Tracer, Photoshop, 3d max, Maya
· Monitored and maintained computer systems and networks to enhance
system performance
· Enhanced and optimized system hardware configuration
· Perform a troubleshooting for the faulty systems
· Upgraded the workstations for better performance as needed
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