Project Assistant / Operations Manager
ICIT
Total years of experience :20 years, 1 Months
• On project working for SBM
• Leading 4 member team in preparing PRs and POs for ongoing projects associated with the department.
• Be in regular contact with Procurement and Project managers for purchasing forecast.
• Contacting Project scheduler periodically for updates and progress.
• Contact project procurement for purchase requests.
• Follow up with vendors to fulfill project requirements on time.
• Give alternatives for purchasing to Project Manager if required.
• Mitigating and solving escalations with urgency and determination
• Monitoring and management of outsourced IT suppliers to deliver against agreed contracts
• Regular meetings with Project staff for action plans/ milestone achievements.
• Reporting to Regional Delivery Manager.
• Provide project updates Project Manager
• Provide update to Delivery Manager / Hierarchy.
• Provide support to other team / staff on processes.
• Follow-up with Finance for invoice payments.
• Provide continual support to invoicing team.
• Present job offers to new resources.
• Identify resource requirement on projects.
• Contacting vendor/s.
• Meeting the standards of process and company
• Assist Project Manager with Project Management Process Groups - i.e.
Initiating, Planning, Executing, Monitoring & Control and Closing.
• Controlling and reporting the team progress to Project Manager.
• Collect data from stack holders as required.
• Create / execute WBS (Work Breakdown Structure).
• Define Task / activities to team members.
• Preparing task-by-task plan for the team to achieve the goal.
• Responsible for managing and tracking the detailed sub-plan for the team.
• Request Procurement for item deliveries as per requirement and closing at the end of the project.
• Monitor / control Project work.
• Verify / control scope.
• Control Schedule.
• Perform Quality control (if required).
• Distribute information to required sources.
• Manage stack holder expectations.
• Ensuring the quality of the team output.
• Handing the completed Project to the end user
• Focusing on different clients as S. Aramco and SABIC and its Affiliates.
• Creating and periodically re-negotiating Service Level Agreements with the assistance of Sales and the maintenance line manager.
• Translating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents (PAD).
• Meet client(s) to determine and evaluate the business needs with the aim of setting priorities.
• Resolving customer queries.
• Developing strong relationship with the client as KPI.
• Understand and explain project requirement to the concern department.
• Updating management on improvement plan progress.
• ‘Fire-fighting’ any large IT outages.
• Monitoring and management of outsourced IT suppliers to deliver against agreed contracts.
• Mitigating and solving escalations with urgency and determination.
• Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports.
• Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization.
• Ensuring that quality services are delivered with regard to the agreed Service Level Agreements (SLA).
• Investigation and diagnosis of the incident reports, and trend analysis for delivery.
• Organize and facilitate training / workshops for service delivery personnel when required.
• Deliver service quality with customer satisfaction.
• Seek feedback from customers and Customer satisfaction through Customer Relationship Management (CRM).
• Improve Customer satisfaction strategies.
• Building and maintaining customer relationships.
• Meeting the standards of process and company.
• Periodically updating to line manager with the activity
• On project worked for SABB Bank
• Was leading a team of 6 members for IVR and ATM system.
• Developing Interactive Voice Response (IVR) system as per the bank requirement.
• Developing a customer friendly ATM flow system.
• Creating and modifying IVR with all the possible cases as per the bank standard.
• Actively participate in meetings, discuss, justify the requirements and process in IVR, ATM flow systems.
• Interacting with corresponding teams to build a customer user friendly Interface.
• Providing solutions.
• Reporting to the Area Sales Manager, responsible for a product line of 20 products.
• Increased product line sales of 50%.
• Launched new product into the marketplace to replace an existing product increasing annual unit sales from 3, 000 to 10, 000.
• Meet with national accounts, end-users, and the sales force to define new product requirements and work with product development to document these requirements in product specifications.
• Analyze competitive product offerings in terms of features and benefits as well as price points.
• Determine sales forecasts for proposed new products and justify new product development investments through an IRR and NPV analysis.
• Develop written launch plans outlining the launch process, present launch plans to senior management for approval, and track actual unit sales and gross margin performance for new product launches.
• Conduct new product training for the sales force and dealer network including providing test units to region managers and key dealers for use in demonstrations.
• Exhibit products at trade shows and attend trade shows to review competitors’ products.