Key Account Manager - Enterprise Business Solutions SME
Zain - Kuwait
مجموع سنوات الخبرة :15 years, 2 أشهر
• Developing and managing a portfolio of Key Accounts.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as up-sell and cross-sell
The potential within existing customers to maximize share of wallet.
• Coordinating pre-sales and post-sales follow-up.
• Achieving and exceeding weekly and monthly KPIs.
• Key Accounts Analysis.
• Monitoring market trends and providing regular competitor feedback
• Participate in senior management meetings to develop strategies and alignment it with departmental yearly objectives.
• Manage the day-to-day operations of the Retail Sales team and direct their daily activities.
• Create/update schedules to ensure adequate staffing levels are maintained
• Monitor employees’ performance and behavior of teams in order to optimize their performance to achieve KPIs and functional objectives and take corrective action as and when required.
• Responsible for training and coaching teams to ensure effectiveness by monitoring outputs and activities.
• Extract and analyze productivity reports and ensure continuous improvement of team performance.
• Capture issues/suggestions raised by existing or potential customers and analyze the data in order to improve customer experience and expectation.
• Address major issues raised by a customer with the relevant team member/individual.
• Assign monthly targets to the Sales team in order to meet the pre-defined yearly budget.
• Supervise and monitor daily activities of the sales team to ensure desired productivity, quality and sales/customer service objectives are met.
• Handle all issues with the US Army in Kuwait regarding the badges.
• Handle other issues related to drivers & vehicles with the Kuwaiti military intelligence.
• Prepare all badge and gate pass applications for all badges and passes for vehicles and drivers.
• Schedule drivers for their badge processing.
• Control all documents needed for making badge.
• Overseeing the production unit to the marketing and sale of products the bank credit cards and loans to individuals and companies and open new accounts.
• Follow up the bank's clients to inform them of what is a new product.
• Develop a strategic plan to achieve the objectives of marketing and sales monthly.
• Marketing and sale of insurance policies.
• Negotiated lucrative long term contracts both existing client base and new markets, to ensure steady cash flow and monthly achievement of sales targets.
• Coordinated and followed up on clients post sales to ensure optimal service.
• Statistically the market for life insurance.
• Meeting Day Morning and evening with the team to discuses what's the new.
• Weekly work schedule with customers to offer insurance programs.
• Constantly renewing customer base through marketing and sales.
• Weekly meeting to determine the largest producer and rewarded.
• Marketing and sale of insurance policies.
• Statistically the market for life insurance.
• Coordinated and followed up on clients post sales to ensure optimal service.
• make weekly appointments to meet new customers.
• Constantly renewing customer base through marketing and sales.
A good estimate of the cumulative with Excellent in Graduation Project.