Maha Rotan

Maintained constant communication with managers, staff, and vendors to ensure proper operations of the company

Developed, implement, and maintain quality assurance protocols

Increased the efficiency of existing processes and procedures to enhance the company’s internal capacity

Ensured that operational activities remain on time and within budget

Building processes based on business goals Developed, implemented, and maintained quality assurance protocols Increased the efficiency of existing processes and procedures to enhance the companys internal capacity Coordinated departmental communication Planned advertising campaigns and corporate events Reviewed financial reports Developed budgets Managed clients requests Measured productivity by meeting existing and potential clients and building positive relationships

Served as the lead point of contact for all customer account management matters Managed and supervise daily activities between clients and teams Built and maintain strong, long-lasting client relationships Ensured the timely and successful delivery of solutions according to customer needs and objectives Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders relationships

Handled inquiries and requests from clients and address their needs Stayed on top of accounts, making sure they receive services that are within their budget and meet their needs Met regularly with other studio and team members to discuss progress and find new ways to improve business Generated progress reports for clients and senior leaders within the organization Identified upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Assisted in developing and execute digital and Multi-Channel Marketing activities in different channels Analyzed technology/platforms and landscape on an ongoing basis to drive current and future channel strategy Supported Global MCM strategy and priorities by identifying and evaluating innovative uses of the channel that drive customer value and growth A thought leader in related MCM trends, platforms and solutions Developed a strong working relationship with local vendors to deliver MCM requests as required by the business Coordinated with Brand teams to understand needs, business requirements and local customer strategies.

Prepared marketing & PR plans within key objectives Planned and implemented effective PR & communication campaigns in magazines and radio channels Identified target markets and analyzed current market trends Managed key events and exhibitions - Master Of Ceremonies of Group Events Monitored competitor activity and generated leads for products and services Undertook ongoing analysis of marketing campaigns to ensure targets are met