Public relation officer
fairmont the palm
Total years of experience :3 years, 5 Months
• Oversee all areas of government relations Department (Trakhees, Immigration, EHS, DTCM, Embassies, RTA, Municipality, Dubai Airport, Economic Department, Civil Defence, Real Estate, DEWA and Bank, by submitting and collecting all kind of transactions such as :
• Immigration Computer Card
• PRO Card
• Colleagues Emirates ID
• Hotel Postal box Subscription renewal.
• Hotel’s liquor permit renewal
• Official Filing: complains against guests & colleagues when needed (Police Department)
• Yearly Trade licenses renewal for : Fairmont The Palm
• Obtaining permits for the exhibitions & events held in the hotel by any government agency as deemed appropriate e.g. CSR. Activity (Red Crescent).
• Hotel classification certificate renewal.
• Conducting all formalities to issue entertainment permits.
• The Electronic Hotel Establishment Information System license renewal
• Direct fire alarm system license renewal.
• Follow up to finalize any open legal cases.
• Attestation for all legal documents.
• Applying and renewing the chamber of commerce & industry certificate on yearly basis.
• Typing Trakhees Forms (Employment, Cancellation and Letter request).
• Assisting internal staff that request for passport copy, original passport and collecting original visas.
• Applying online visas for PMI guest.
• Printing pictures for new hire colleagues.
• Sending colleagues database to CID report.
• Arranging documents for Medical and Emirates ID.
• Scanning passports, EID and Trakhees Card of the colleagues on regular basis.
• Numbering and serial all-confidential documents needed to be filed at the personal employee file.
• Assisting the Government Relation coordinator in the busy period or during vacation time.
• Assisting GR. with any other tasks as given by GRM.
• Using Dubai online Visa and Immigration System ( DNRD ) and Eform System to do the following:
1- Tourist Visa
2- Employment Visa
3- Residence Visa ( New and Renewal )
4- Cancellation
5- Change of Status
6- Visa Transfer
7- Visa Renewal
8- Change profession
9- Transfer the residence visa from the old passport to the new passport
• Making New Health Card as well as the renewal
• Staff Medical ( Submit and Receiving )
• Applying for Emirates ID for the Staff
• Applying the permission for DTCM
• Making Company Establishment Card ( New and Renewal )
• Filling Work
• Preparing the required Reports and submit required documents to accounts department
• Preparing the Arabic and English letters (such as driving license letter, change profession letter, Accommodation renewal letter…..etc.)
• Using Dubai Police System to apply for DPS Card for the security staff.
• Preparing the required for tourism license
• Helping to Finish related works with DM - Dubai Police -
• Updating guest information on Dubai Police System.
• Updating employee’s information on Dubai Police System.
• Send all details of the events which are happening in the hotel to CID by using the police report system.
• Apply for the band permission for DTCM.
• Helping the reception in making check in and check out and answering calls
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the company Standard
• Responsible for sales of computers and computer accessories
• Helping Sales Section in sales of official and stationery Tools
• Doing designs and presentations, typing by English and Arabic
• Making reports and Designs for schools and universities students