Muhammad Taha Alam, Chief Digital & Operations Officer

Muhammad Taha Alam

Chief Digital & Operations Officer

BY Ventures LLC

Location
Pakistan - Karachi
Education
Master's degree, MBA Telecommunication Management
Experience
12 years, 11 Months

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Work Experience

Total years of experience :12 years, 11 Months

Chief Digital & Operations Officer at BY Ventures LLC
  • Pakistan - Karachi
  • My current job since January 2017

My Current Responsibilities Include:

Design and implement business strategies, plans and procedures
Set comprehensive goals for performance and growth in digital brands and products
Establish policies that promote company culture and vision
Oversee daily operations of the company and the work of executives (IT, Marketing, Office Management, Finance etc.)
Lead employees to encourage maximum performance and dedication
Evaluate performance by analyzing and interpreting data and metrics
Write and submit reports to the board members in all matters of importance
Participate in expansion activities
Data Analysis of Digital Marketing Projects

Project Manager - SEO And SMM Team Lead. at BY Ventures
  • Pakistan - Karachi
  • August 2014 to December 2016

Manage various projects on behalf of international clients.

Make the team work on SEO and Social Media Marketing Strategies.

Get Things Done!

Founder at Social Followerz
  • Pakistan - Karachi
  • April 2013 to December 2016

Social media marketing turned out to be one of the most efficient, yet effective marketing strategy through internet, beside the renowned SEO.

Many businesses sought the online society as not less than offline in terms of commercially beneficial, even pushed on online marketing more than just a little of conventional, high cost marketing.

Social Followerz provide Facebook Likes, Facebook Ad Campaigns, Twitter Followerz, Pinterest Followers, Google Plus 1 Votes and Youtube Views. Also we have started offering SEO, Vimeo Views, StumpleUpon Votes, Instagram Followers, Tumblr Followers and SoundCloud Plays. These services aim to help you build authority and influence over the social network and follow your goals as we make you go VIRAL!


www.socialfollowerz.com

CEO at MTA Games Lab
  • Pakistan - Karachi
  • June 2014 to February 2016

Started a Startup company known as MTA Games Lab.

Have launched a cricket gaming application on Android and iOS known as Battle Of The Champions.

Work Include:

Project Management
Talking to investors
Marketing the product

Offshore Customer Support Executive at First Meta Ptd Lte
  • Singapore
  • October 2011 to April 2015

 Major responsibilities include responding to tickets of extensive user database of
84k customers, entertain users on live chat and respond to PayPal queries.
 Responsible for the recruitment and training of customer service representatives.
 Managed the needs/requirements of high revenue commercial accounts through
extensive follow-up procedures.
 Performed market research surveys amongst client base to seek feedback on
sales techniques, follow-up methods and quality of after sales service.
 Improving customer service based on client feedback through the development of
new policies and procedures. Successfully handled all public relations issues.

Junior Trainee Production Engineer at Cloud BPO
  • Pakistan - Karachi
  • August 2010 to October 2010

 Performed a research on VoIP services and Practical know how to work over Linux Based Server (the backbone of any telecommunication organization), Installation of servers, Digital Voice Services from ASTERISKS, Interactive Voice Response, Infinite PBX, and different services.

Education

Master's degree, MBA Telecommunication Management
  • at Institute of Business Management
  • January 2014
Bachelor's degree, Wireless Communications
  • at Bahria University Karachi Campus
  • August 2011

Specialties & Skills

Customer Research
Customer Service
Social Media Marketing
Customer Focus
Social Media Guru
Search Engine Optimization
Customer Care
Facebook Marketing
Web Design + Strategy
Digital Marketing + Content Creation
SEO + SEM
Employee Management
Content Strategy + Marketing
Digital Research

Languages

English
Expert
Urdu
Expert
Hindi
Beginner

Hobbies

  • Watching Sports