Senior Manager Enterprise Software
Almoayed Group
Total years of experience :0 years, 0 Months
Responsible for managing The development Team doing in house Development of our own AICT ERP together
with the Mobile Application
Responsible for Requirements Gathering, Systems and Gap Analysis as per Client Requirement.
Responsible for Documentation of SRS (Systems Requirement Specification and Coordinating with Our
Internal Development Team and Software Vendor Partners.
Responsible for finding Software partners based outside Bahrain for matching of client software requirements
Develops partnerships with different software companies, based in India, Pakistan, Dubai, Philippines.
Establishes Partnership agreements between Different Software Vendors
Prepares NDA (Non Disclosure Agreements) to be given to Software Vendor Partners and file once signed by
their CEO
Prepares Powerpoint slides for Product Presentation to Clients
Prepares Tender Bid Technical Documents for all software Tenders we participate in.
Prepares Technical write ups and Technical Documents needed by Sales Manager for their Proposal to Clients
Responsible for coordinating with Our Software Vendors for scheduling of Product Demo.
Responsible for doing Customized Product Demo for our Internal ERP Software application together with our
Mobile Application
Responsible for finding and establishing new Vendor Partners if Client requirement is not in our current
Vendor Product Portfolio
Responsible for Software Vendor Negotiations for Pricing Discounts
Responsible for all Pre Sales Activities of the Enterprise Software Team
Task ERP
Responsible for Auditing and testing their current ERP Software
Reports Bugs and Errors to the Development Team
Making sure that Bugs and Errors are corrected properly by Testing after fixes are applied
Analysing the Errors and recommending fixes to the Development Team
Responsible for meeting Clients and getting their requirements
Responsible for doing Product Demo
Training and Guiding the Implementation Team for Implementation Strategies
Coordinating and Conducting Weekly Meeting with Development Team Based in Trivandrum India
Making sure that all reported Bugs and Errors reported by Client are fixed on committed time and date.
Responsible for managing accounts payable, payroll, managing the organizations HR, helping and
creating organizational and program budgets in collaboration with the MD and Program Direct, and other
misc. tasks.
Reporting to the MD and serving as a member of the Management Team along with the MD. Primary
responsibility is ensuring organizational effectiveness by providing leadership for the organization's
operational functions.
Working with the management team, the Operations Manager also contributes to the
development and implementation of organizational strategies, policies and practices.
Responsible for Developing Partnerships for both Hardware and Software products with Distributors and
Developers. Responsible for finding new clients and closing deals and sales for the company
Responsible for managing the operations especially during initial phases of installation and
projects. Develops Sales Plans and strategies per product Matrix (Software and Hardware)
Does Sales Presentation for our Software and Hardware Products
Responsible for ensuring projects are executed on time and schedule as agreed
with client Develop effective strategies to close proposals with customers
Generate customer presentations, sales calls, close new business and follow up to ensure that
the client’s requirement have been satisfied.
Main duties involve providing Pre Sales, Sales, consultancy services in the selling and implementation Rujul Trade
ERP, InfoCamp Real Estate Management System, Institute Management System and CRM. Acts as
Main duties involve providing Pre Sales, Sales, consultancy services in the selling and implementation of SAGE ERP
one of the leading ERP Brands in the world). Coral ERP and Rujul Trade ERP. Acts as
Responsibilities:
- Pursue Client Demands proactively in a timely manner
-Responsible to work with others in the Sales and Marketing Team to develop and implement strategies that
maximize market opportunities
-Responsible for managing product from source through to customer and workings cross
functionality to identify and evaluate gaps in the market for new or existing products
-Responsible in coordinating Site surveys and Building of BoQ.
-Responsible for Proposal Preparation for ELV such as CCTV, Biometric Access Control, Ruckus WiFi, Palo Alto
Firewall, Fiber optic Cabling, Structured cabling, Servers, Racks, Cabinets, CISCO products, Solar
panels, IP Phones, PABX solutions
-Responsible for helping purchasing department in identifying new vendors and sourcing of products, getting price
quotations and vendor negotiation
-Analyze and implement new business processes to allow continued growth in IT Sales and services
-Develop effective strategies to close proposals with customers
-Prepare reports, action plans and schedules to identify specific targets and to project number of contacts to be
made.
-Identify Sales prospects and contact these and other accounts as required.
-Responsible for Telemarketing and generation of new leads.
-Establish and maintain current client and potential client relationships
-Manage account services through quality checks and other follow up procedures
-Communicate new product and service opportunities, special developments, information or feedback to current
or
potential customers
-Responsible for Tender Proposal Preparation.
-Participate in the development of ICT systems and networks proposals
-Generate customer presentations, sales calls, close new business and follow up to ensure that the client’s
requirement have been satisfied.
-Responsible for ensuring projects are executed on time and schedule as agreed with client
-Coordinates with event managers for participation in ICT exhibitions as part of marketing campaigns to
promote company products and services.
Managed three main groups of Hitech W.L.L. which includes Sales Group, Software Development Group, and Technical
Support Group
Responsible for identifying and initiating partnerships with different Vendors making sure that they add value to
Company’s Product Portfolio and Services.
Identifies business opportunities for the company through partnerships to be able to offer a niche product or service
Responsible for negotiation and partner dealings.
Responsible for contract review and negotiations with clients.
Intelligence gathering on potential customers and competitors to be able to develop products and services.
Identifies and proposes a product bundle of the company
Optimizes income from existing services.
Proposes innovative market ideas
Trains the Sales Staff in Lead Generation and Telemarketing, PowerPoint presentation and Appointment Setting.
Prepares PowerPoint slide presentation and does Presentation to clients
Follows up sales activity, does proposals and close sales.
Responsible for identifying Projects we should join thru Tenders.
Responsible for Tender Preparation and Tracking to ensure they are presentable, With good Pricing Strategy and are to
submitted on time.
Monitors the Sales Group Pipelines and devices Sales Strategy and to ensure that they establish good relationship with
Clients. (Sales are made through Good Relationships)
Monitors the Visits and Appointment settings done by
Made sure in Sales Pitches that everybody sells Solution and not just Products and its Features.
Responsible for Marketing our products and Services through Trade shows like GITEX.
Prepares Marketing Materials and Ensures that they are on budget.
Additional Responsibilities:
Managed the Software Development Team in developing different applications needed by our Clients which
includes the following applications: HR/Payroll, Time and Attendance Systems, Audit Issue Management
System, Raffle System with mini CRM. Hitech ERP Applications which includes the following modules:
Inventory Management, Purchasing, General Ledger, Accounts Payable, Accounts Receivable, Sales, Fixed
Assets,
Lead and manage the Software Development Team in Requirements Gathering, Technical Documentation,
Analysis and Design, managing resources and timelines in the Program Development. Guides the team in the
different stages of Testing which includes, Functional Testing, Integration Testing, Regression Testing and User
Acceptance Testing (UAT) up to implementation.
Trains the Software Team in understanding and mastering the whole System Development Life Cycle (SDLC).
Managed the Engineering Group in assigning daily tasks, assigning Engineers to different Accounts and staff deployment,
scheduling of Preventive Maintenance, Help desk and Documentation of Procedures and processes.
Managed the Sales group for 2.5 years. Guided and managed them in making Sales Proposals,
Telemarketing, appointment setting, Sales Presentation, Preparation of Tenders, Managing and
communication with Vendor Partners, Trained them in understanding the whole Sales Process and Sales
Cycle. Account Management and Relationship Management.
Managed the recruitment process of hiring technical staff both in Hardware and Software. Reviewed CV’s, shortlisted
candidates, Conducted Technical and Administrative Interviews. Endorsed Shortlisted candidates for client round
interviews, Prepared offer letters, Salary negotiation with selected candidates and client endorsement of outsourced
Staff.
Managed the Integrated Time and Attendance & Access Control Project for MOH.
Managed the procurement of all hardware (Servers, Switches, Biometric Devices, Access Control Devices Cat 6 cables) and
supervised the Network Layout and installation of All time and Attendance Devices in SMC and all MOH Health Centers.
Assembled the Team of Engineers responsible for all Network Cable, electrical and device installation
Handled the Marketing Aspects of product and service promotion through Trade Shows (GITEX Dubai)
Responsible for finding New Products and Services to be promoted and introduced in Bahrain by Hitech. Focus is
on Security Solutions which includes SWIVEL a multi Authentication Solutions thru Mobile Phones and SUPREMA
Biometric Solutions
Port and Free Zone Authority (CPFZA)
Managed the Customs Support and Development Group of Hitech W.L.L for the Electronic Customs Automation System
Project (eCAS)
Revised the Whole Project Plan and converted it to Milestone Based Plan.
Presented the Final Project Plan and get the approval of the Steering Committee
Managed the Offshore Development Team in India and the Technical Support Team in Bahrain.
Lead and Manage the Requirements Gathering for the other modules that are pending together with Hitech System
analyst.
Negotiated for the contract Addendum payment which is aligned with the revised Project Plan which is Milestone Based.
Coordinated with the different Customs Head in different Ports (KFC, Mina Salman, Air Cargo and Khalifa Bin Salman Port)
Prepared the Weekly Status and Progress report for discussion with the Project Team of Customs and Hitech.
Prepared the Template documents which includes Issue Tracking Report, Action Logs, Change Control Management.
Was Responsible for collecting a total of 600, 000.000 Plus BD for the whole Customs eCAS Development Project.
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- Tailors marketing plans for customers unique needs, whether that include branding,
- trade shows, employee recognition, building market share by selling promotional items for customers’
advertising and marketing strategies.
- Handles customer inquiries, order placements, and prepares order quotation.
- Make outbound calls for National Pen Clients. (U.S. Canada, U.K.)
- Call Customer to inform them of on-going Promotional Activities.
- Fax or e-mail quotations to Customers interested in the Promo.
- Follow up on Faxes and emails Sent.
- Upsell, Cross Sell different products to our customers.
- Ensure Daily/Weekly/Monthly Goals are attained.
SALES PROMOTION (Sales Activities)
- Pre-sales documentation preparation and maintenance
- Presentation of Wireless Solutions (PDA’s, Mobile Phones) Tailored to customer Needs
- Datapax product presentation/demonstration
- Preliminary Requirements Gathering and analysis
- Does Telemarketing and setting of Appointments
- Coordinates with Channel Partners (GLOBE, SMART, SUN)
- Microwarehouse (PALM Distributor), QOOL Labs, HALDANE (XDA Distributor)
PRE-SALES CONSULTATION (Pre Sales Activities)
- System design consultation
- System implementation cost estimation
- Customization specification
GENERAL SALES ACTIVITIES
- Quotation/invoice issuing and processing supervision
- Collection Follow up
- User Training & Education
Requirements Gathering by interviewing Managers and End users.
← Prepares Requirements Definition Report (RDR) and Workflow Diagrams.
← Prepare ERD’s and DFD’s for discussion with Development team based on Client requirements
← Suggests Areas for Improvement prior to Design and coding.
← Discuss with Development Team best method for Development (Waterfall or iterative)
← Prepares Project Plan identifying Tasks, Dependencies, Timeline, manpower and Cost
← using MS Project.
← Identifying and securing resources and budgets and creating and managing project plans.
← Keeping all project stakeholders informed of progress and changes by controlling risks and
← budgets.
← Reviewing project deliverables before submission to clients.
← Prepares the Change Request Forms to be filled up by Customer for easy tracking and
← management of Changes.
← Do Change request impact analysis and discuss implications to Project team (Customer side)
← Revise Project Plan if Customer insists change is critical to business operations and present to
← Project Team for approval.
← Ensuring project documents are complete and stored in a methodical and appropriate way.
← Monitors progress and execution of Project Plan.
← Tracking all project hours and costs.
← Ensuring resources are working to plan and within budget.
← Conducts weekly meetings with Development team to track status of ongoing project.
← Performs Functional and Integration testing to ensure Quality of Product.
← Tracks Bugs, Issues and Concern and ensure resolution.
← Obtaining sign off from customer on completion of a deliverable.
← Ensuring all work adheres to the company policies, procedures and customer requirements.
← Performing other duties as assigned by the Operations Director.
Analytics: Able to understand complexities, makes a sound problem assessment and crystallizes the issues;
breaks down complexity into concrete tasks and activities with a strong attention to detail.
DES Financing Company
Interact with Top Management, Managers, end users and Acts as the Project Manager in the requirements
gathering design, coding and implementation of Collection and Availment Management System (CAMS). Lead in
the System, Analysis and design of the Collection and Availment System. Did System Testing, and documentation
of the Development Life cycle of the CAM System.
Interact with Top Management, Managers, end users and was the Project Manager. Lead in the requirements
gathering design, coding and implementation of the Loans Management System (LMS +). Prepare the ERD’s, DFD’s
, Project Plan, Change request forms and tracking of bugs, open issues and concern and ensured that these open
issues and bugs are closed and signed off. Prepared documentation of User Manual of the Loans System and
conducted training of End users.
Main duties involve providing the following services to prospective and existing clients:
SALES PROMOTION (Sales Activities)
- Pre-sales documentation preparation and maintenance
- AMMIC product presentation/demonstration
- Preliminary systems walk through and analysis
PRE-SALES CONSULTATION (Pre Sales Activities)
- System design consultation
- System implementation cost estimation
- Customization specification
SYSTEM IMPLEMENTATION SUPPORT SERVICES
- System target setting
- Project Plan preparation
- Project scheduling report
- Software development team assignment
- Packaged system orientation
- General project management support
CUSTOMER SUPPORT AND SERVICES
- Application level customer consultation
- User Training/education
Did a Pre-sales demo to client in the AMMIC-PB Manufacturing module. Did a systems walkthrough, initial
Requirements Gathering of the manufacturing process of Aluminum industry prior to presentation.
Systems Standards Incorporated (SSI)