Ma. Eda Tapalla, Customer Service Staff

Ma. Eda Tapalla

Customer Service Staff

Dubai Airport

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Bachelor of Arts in Mass Communication
Experience
14 years, 1 Months

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Work Experience

Total years of experience :14 years, 1 Months

Customer Service Staff at Dubai Airport
  • United Arab Emirates - Dubai
  • My current job since September 2013

I assist the passengers the directions where they will go. I also provide the gate numbers and necessary information that they needed. I also remind the passengers to take off all metal items and put them in the box for scanning then pass through security. We also take care of the train and make sure no obstructions will happen.

Customer Service at Teletech - Bacolod
  • Philippines
  • December 2012 to August 2013

I assist Australians in troubleshooting their problems with their mobiles, tablets and laptops. I make sure that they will have a good experience and expectations are met

Customer Service Representative /Technical Service Representative at Convergys
  • Philippines
  • January 2012 to July 2012

I recieve calls regarding customers inquiries if they have questions about their product. I handle New Yorkers with their mobile, landline and computers. I assist the customer in troubleshooting their gadgets.

Video Librarian/Floor Director/Production Assistant at ABS-CBN broadcasting Corporation
  • Philippines
  • December 2009 to December 2011

As a video librarian, I am incharge of all the videos that were taken by the cameraman and compile them. I also provide the cameramen and reporters the video that they needed. A a Floor director, I am incharge of giving cues to the anchor man and woman. I relay to all the staffs the necessary information from the director. I also am incharge of the set. And as a production assistant, my chores are to prepare sequence guides and scripts for all production staffs in the show. I also make sure all props needed are complete before the show starts and put everything in to order when the show ends.

Education

Bachelor's degree, Bachelor of Arts in Mass Communication
  • at University of St. La Salle
  • October 2009
Bachelor's degree, Bachelor of Arts in Communications
  • at St. Louis University
  • March 2006
High school or equivalent,
  • at St. Scholatica's Academy
  • March 2005

Specialties & Skills

Service Desk
Front Office
Mass Communication
Customer Service
Computer Literate
Communication Skills

Languages

English
Expert
Tagalog
Expert