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Ma Nicole Olano, Call Center Representative

Ma Nicole Olano

Call Center Representative·iQor Company,

United Arab Emirates

Diploma, Computer Science

Work experience

Total years of experience: 6 years, 5 months

Call Center Representative

July 2020 - October 2025

iQor Company,

Dasmarinas, Philippines

July 2020 - October 2025

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales Executive

April 2025 - August 2025

Kobet Technology DMCC

Dubai, United Arab Emirates

April 2025 - August 2025

• Engaged with customers via live chat, offering product
support and prompt issue resolution
• Built strong product knowledge to provide accurate, helpful
information
• Listened actively to customer needs to ensure tailored
assistance

Company industry:
Telecommunications

Hostess / Front Desk Receptionist

September 2023 - January 2025

The Cheesecake Factory - UAE

Dubai, United Arab Emirates

September 2023 - January 2025

• Provided exceptional guest service by managing reservations, welcoming guests, addressing concerns, and
supporting front desk and floor operations for smooth service.

Company industry:
Catering, Food Service, & Restaurant

Store Admin

January 2022 - January 2023

Chowking

Cavite City, Philippines

January 2022 - January 2023

Company industry:
Catering, Food Service, & Restaurant

Store Admin Assistant

January 2021 - December 2022

Chowking

Cavite City, Philippines

January 2021 - December 2022

Company industry:
Catering, Food Service, & Restaurant

Store Admin

December 2019 - January 2020

Mcdonald’s

Cavite City, Philippines

December 2019 - January 2020

Company industry:
Catering, Food Service, & Restaurant

Service Crew

January 2019 - November 2019

Mcdonald’s

Cavite City, Philippines

January 2019 - November 2019

Company industry:
Catering, Food Service, & Restaurant

Education

Imus Computer College

January 2023

January 2023

Diploma, Computer Science

Philippines

Bacoor National High School

January 2021

January 2021

High school or equivalent, Business Administration And Computer Science

Philippines

Skills

CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate