Technical Consultant – Hospitality Systems
Saudico Electronic Systems
Total years of experience :16 years, 5 Months
•Meeting with clients to determine requirements;
•Working with clients to define the scope of a project;
•Planning timescales and the resources needed;
•Clarifying a client's system specifications, understanding their work practices and the nature of their business;
•Travelling to customer sites;
•Liaising with staff at all levels of a client organization;
•Defining software, hardware and network requirements;
•Analysing IT requirements within companies and giving independent and objective advice on the use of IT;
•Developing agreed solutions and implementing new systems;
•Presenting solutions in written or oral reports;
•Helping clients with change-management activities;
•Purchasing systems where appropriate;
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Directs technological research by studying organization goals, strategies, practices, and user projects.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking ; participating in professional societies.
Provide support and knowledge to IT support team
Handling Documantal Call Center System in hotel for 7 Years .
Responsible for overall management for all Information Technology functions including managing & supports all departments’ functions and services.
Manage Hotel’s systems like “OPERA PMS, Micros POS, Call Account System, Card System “Rooms locks system”, Onyx Pro “Finance & HR system” and Interface systems.
Having a good understanding of the Windows Desktop and Windows Operating systems administration, configuring of mail systems, system installation and configuration, printing, systems fundamentals of security, installing third party software configuring clients on the network.
Design & maintaining LAN and handling troubleshooting.
Monitoring DIA & wireless connectivity & troubleshooting.
Maintaining proper backup of server and reports in case of server collapse & rebuilt server.
Experience to handle Domain & workgroup environment & backup recovery
Experience to handle Kaspersky antivirus server & workstation within the network.
Experience to handle Symantec Endpoint Protection antivirus server & workstation within the network.
Monitoring the operation and security of all computer hardware and ensure that it is operating properly.
Maintaining a sufficient inventory of all office and computer supplies
Maintaining all users access request and authorizations (E-mail, Opera, Micros, ERP).
Respond to all users request and provide them with adequate support.
Handling PMS System (Opera V 5) for all the departments and ensure 24 * 7 working.
Training staff to use the PMS and various application software.
Managed the entire network on Windows 2008 Server.
Coordinated with Hardware Vendor and maintaining all Computer, Printer and UPS, which helped in running the daily operations smoothly.
Act as a liaison between user departments, technical I.T. staff, vendors, hotels and senior management for application software related issues.
Connecting and setting up hardware.
- Installing work stations.
- Loading all necessary software.
- Providing network access and connectivity to the staff.
- Monitoring security.
- Installing and maintaining passwords and Foolproof.
- Advising staff about any security breach such as change in password.
Troubleshooting all issues in a timely manner
- Maintaining IP addresses.
- Maintaining a list of necessary maintenance and repairs.
- Researching both current and potential services and resources.
Specialized computer networks computer science
