Maaz Khatib

• Lead end-to-end IT Operations function, overseeing daily infrastructure stability, performance, and
availability across enterprise and client-facing environments.
• Manage and coordinate internal infrastructure teams and external technical resources, ensuring
aligned execution of operational tasks, projects, and service delivery commitments.
• Own data center operations, including compute, storage, and network infrastructure, ensuring
continuous uptime, redundancy, failover readiness, and capacity optimization.
• Define and enforce operational standards, IT policies, and infrastructure governance frameworks to
ensure consistency, security, and compliance across environments.
• Act as primary escalation point for major incidents (P1/P2), driving incident response, root cause
analysis (RCA), and permanent corrective actions.
• Oversee service delivery performance management, ensuring adherence to SLAs, OLAs, and KPIs
across internal teams and outsourced providers.
• Lead infrastructure lifecycle management, including planning, upgrades, patching strategies, and
end-of-life (EOL/EOS) transitions for systems and platforms.
• Manage and optimize virtualized and hyperconverged environments (VMware vSphere, Nutanix
AHV, Hyper-V) ensuring high availability (HA), performance efficiency, and workload balancing.
• Supervise Disaster Recovery (DR) and Business Continuity (BCP) operations, including failover
testing, replication validation, and recovery readiness aligned with defined RTO/RPO targets.
• Oversee enterprise backup and recovery strategies (Veeam, Cohesity, Synology) ensuring data
integrity, recoverability, and protection against data loss scenarios.
• Manage endpoint security operations, including EDR platforms (CrowdStrike, Kaspersky, Symantec)
and ensuring consistent policy enforcement across endpoints.
• Lead infrastructure monitoring and observability strategy, leveraging tools such as SolarWinds,
Cacti, and centralized logging systems to enable proactive issue detection.
• Oversee security event monitoring and correlation (SIEM - FortiSIEM) to improve threat visibility,
incident response time, and operational security posture.
• Manage network and infrastructure services, including DNS, DHCP, VLAN segmentation, routing,
switching, and firewall coordination in collaboration with security teams.
• Coordinate vendor management and external service providers, ensuring delivery quality, contract
adherence, and technical alignment with business needs.
• Drive automation and operational efficiency initiatives, reducing manual workloads through
scripting (PowerShell) and process standardization.
• Collaborate with business stakeholders and project teams to align IT operations with organizational
objectives and service delivery requirements.
• Provide executive-level reporting and dashboards covering infrastructure health, risk exposure,
capacity trends, and service performance metrics.
• Maintain hands-on involvement in architecture design, system troubleshooting, and performance
optimization to ensure deep technical control and operational awareness.

Work on the eDelphyn System in the blood bank for donations, assisting and training users.
• Administrating DNS, DHCP servers. Created and managed user and group accounts in User
Manager.
• Installed & configured Windows 2016, 2019 and 2022 with Active Directory service.
• Experienced with x86 / x64 Intel, HP, IBM & Dell hardware like rack-mounted servers, tower
servers, desktop, laptop, and other peripherals.
• Installation, configuration, and deployment of VMware products such as VMware Workstation,
VMware converter, VMware vSphere, VMware Update Manager etc.
• Using VMware Vcenter, created Data Center Environment by creating VMware clusters, adding ESXI
hosts in the clusters, and implemented HA and DRS
• Provide installation, support, and administration of both physical and virtualized Windows server
environments with VMware to ensure the high availability of client/server applications on these
systems.
• Leveraging VMware virtualization technologies, including vSphere and ESXi, to optimize
performance and scalability.
• Manage and maintain VMware vSphere environments, including versions 6.0, 6.5, 6.7, and 7.0.
• Implement high availability and disaster recovery solutions using VMware technologies.
• Creating Cluster for High Availability (HA) and Distributive Resource Scheduling (DRS).
• Creating Template from VM, Deploy VM from template and Allocate Resources.
• Managing Installation of SQL Database and taking backup of database in local drive as well as external
devices.
• Installing and managing Microsoft patch updates using WSUS, WDS, and Group Policies (GPO).
• Participated in the initial deployment and configuration of Nutanix clusters to support virtualization
efforts.
• Monitored Nutanix cluster health and performance, addressing any issues to maintain high
availability

Manage and maintain hybrid IT infrastructure for 200+ users, including Nutanix HCI clusters, VMware vSphere environments, and on-prem/cloud data centers.

Administer Fortinet firewalls (FortiGate), site-to-site VPNs, VLAN segmentation, and advanced security policies.

Manage and configure Cisco core and access switches, ensuring high network performance and stability across multiple locations.

Administer Windows Server, Active Directory, Group Policies, DNS, DHCP, and file services.

Oversee and maintain Microsoft 365 (Exchange Online, Teams, SharePoint) and Azure cloud infrastructure, including VMs, storage, and identity services (Azure AD).

Deploy and operate Kaspersky Security Center and Kaspersky Cloud Console, managing endpoint policies, updates, and threat response for all corporate devices.

Support and troubleshoot Avaya VoIP infrastructure, ensuring seamless communication and minimal downtime.

Perform regular system backups and disaster recovery tests using on-prem and cloud solutions.

Conduct internal ISO audits, maintain compliance, and ensure infrastructure documentation is up to date.

Monitor, support, and maintain IT assets including desktops, printers, UPS, and IoT devices.

Coordinate with third-party vendors for procurement, SLA support, and outsourced maintenance.

• Handling Administration & Monitoring network having Windows 2016/2019/2022 Server of Domain
Controller including 200 systems, etc.
• Deploying the updates, patches, and upgrading the Operating System. Performance tuning of SQL Server.
• Experience in troubleshooting Microsoft Windows Environment Windows Server deployment.
• Responsible for Implementation and Administration of Windows Active Directory and for creating and deleting
user accountsin Active Directory.
• Implemented and managed server roles such as DHCP, DNS, File Services, and Web Services, ensuring
high availability and reliability.
• Conducted regular patching and updates to Windows Servers, applying security patches and addressing
vulnerabilities.
• Optimized server performance and conducted capacity planning to ensure efficient resource utilization.
• Managed Active Directory (AD) infrastructure, including user and group management, OU
(Organizational Unit) design, and Group Policy Objects (GPOs).
• Implemented and maintained AD replication, ensuring consistency and availability across multiple sites.
• Performed AD migrations and upgrades, including domain consolidations and domain controller
promotions/demotions.
• Administered VMware vSphere environment, including ESXi hosts, vCenter Server, and virtual machines
(VMs).
• Performed VMware vSphere upgrades and patching, ensuring minimal disruption to services and
maintaining compatibility with other infrastructure components.
• Implemented backup and recovery solutions for VMware environments, utilizing Veeam Backup &
Replication for VM snapshots and restores.
• Performed software installations and upgrades to operating systems and layered software packages.
• Working on Symantec Endpoint Protection Management. Responsibilities include installing Endpoint
Protection Management Console on the Server\Desktops. Then installing the clients as per the
requirements of the client. Applying various policies for protecting the network like firewall, application
and device blocking, antivirus ant spam, intrusion prevention.

• Installation and maintenance of all systems within a client’s digital environment.
• Producing documentation on operational, system and user procedures & guidelines.
• Building, configuration and troubleshooting of server and desktop hardware.
• Providing advice on selection and purchase of IT equipment.
• Maintaining maximum availability of supported services for users.
• Obtaining quotes for supply of goods and services from suppliers.