Senior Network Engineer
Nile Sugar
Total years of experience :14 years, 11 Months
• Troubleshooting all problems related to switching and routing at factory site and HO.
• Finding new solutions for repeated problem.
• Troubleshooting problem related to VOIP and administration of Cisco Unified Communication Manager CUCM 8
• Security auditing and administration of all firewalls including Juniper SSG 350 and 320.
• Handle and follow up with field contractors and outsources for passive components, cables extensions and maintenance.
• Building a new monitor system to insure SLA.
• Administration of Wireless access points and wireless controllers.
• Troubleshooting WI-MAX connection.
• Appling QOS for all VOIP traffic.
• Implementing a new solution for Video conference system with very high quality.
• Flow up with ISP and carriers for connection problems and upgrade.
• Design, implement and configure Cisco devices for customers (Routers, Switches, Call Manager, Firewalls and Wireless)
• Design, Implement and Configure Fortinet devices for customers (Fortigate, analyzer).
• Providing technical support and finding solutions for existing and new clients.
• Troubleshooting routing, switching, UTM (Unified threat management appliances) VOIP cases with customers.
• Planning, Development and Bringing new technologies to market.
• Training the customers for Fortinet devices
• Training the customers for new technologies.
• Outsource for medium to large enterprises for Networks and UTM.
• Preparing technical letters for tenders.
• Designing and implementing most advanced solutions for all network Routers and intra-net connections between the HQ and all branches, and ensure SLA agreement with Internet Services Providers.
• Designing and implementing solutions for multilayer switches VLANs, high availability and server load balance to ensure very high speed failover for servers.
• Designing and implementing Security systems by firewall.
• Implementing and administrating VOIP system and Video Conference system and Appling QOS all over the network.
• Designing and implementing wireless architectures by Wireless Controller and light weight and standalone access points.
• Designing and implementing solutions for remote access users for external and secure connections.
• Designating and implementing solutions for publishing and securing web servers, Email Servers, VOIP server and SQL servers.
• Setup monitor system to provide proactive monitor for all network devices.
• Supervision of Field technicians for cabling, cable termination and ensure better physical connection quality.
• Second tier support for Enterprise level 1 support team.
• Monitor enterprise network devices and customer connections for link status.
• Design new solutions for monitor system to acquire very high number of customers and devices.
• Provide new solutions for repeated customers' problems.
• Troubleshooting problems of VPN, Leased line, WIMAX and GDS.
• Troubleshooting SHDSL, SMTP, E3 and E1 customer connections.
• Follow-up with field technician to solve customer physical link problems.
• Ensure SLA connections with customers.
• Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW, TATA communication…).