Michael Ablong

• Ensures that all course materials that are to be sent to clients are encrypted/read-only.
• Prepare and send e-mail campaign with the approval of the Quality Manager
• Check all equipments prior to deployment and orient Coordinators on how to operate.
• Uploading of course material link requests and ensures that they are password protected.
• Roll out hardware and software to ensure optimal deployment of resources.
• Prepares CD’s to be used for “GO” courses and ensure these are appropriate, properly labeled and approved by Training Supervisors.
• Provides back-up support to the IT Manager in supporting the network and infrastructure.
• Train staff/personnel regarding the use of standard company software applications/database.
• Conducts computer and software audit on a quarterly basis.
• Provide in-house expertise and technical support to end-users on database and software issues.
• Generates reports for attendance on a daily basis.
• Communicate important or urgent issues directly to the IT Manager.
• Perform other work-related tasks that may be assigned by immediate superiors.

• Communicating with the instructors when the course is scheduled and again when the course is decided as “GO” course.
• Approving course materials, forms and other related documents after a thorough review.
• Visiting of courses at least once and conducting interviews with a minimum of 2 participants from each course assigned.
• Reports each course status independently to the Quality Manager on daily basis.
• Communicates any urgent issues directly to the General Manager.
• Review the reasons for the failure of the course and takes corrective and preventive actions.
• Prepares Course Assessment Results and Evaluation Mark Sheet then submit it to the Quality Manager before sending to the Instructor.
• Initiate in researching and purchasing of books, videos and softwares to further enrich the courses.
• Recommends any suggestions that may improve the work and to increase the efficiency of the company.
• Liaise, help and cooperate with other departments.
• Monitor and comply with work instructions and company rules.
• Participating in weekly meetings and give feedback on the areas of improvement.
• Maintaining company confidentiality, discipline, dress code, good housekeeping, proper use of equipment and tools.
• Adapt positively to changing circumstances.

• Ensure that all documents are well checked and submitted on time prior to the documents submission due date.
• Document classification, sorting, filing, archiving and retrieval of documents in accordance with document indexing and filing system.
• Ensure that document processing turn-around time is achieved and maintained.
• Dealing with high level of confidentiality for all correspondence received (couriers and emails) to ensure proper security and smooth operation of the office.
• Distribute and file all documentation in accordance with document management procedures and work instructions.
• Carry out handover, close-out and archiving of documentation.
• Carry out administrative tasks such as filing, copying, binding, scanning, etc. as required.
• Handles communication with onshore and offshore clients by fielding telephone calls, sorting faxes and sending or receiving email inquiries.
• Reviews and proofreads documents sent in for the signature of superior.

• Responsible for data processing, analyzing, research and day-to-day operations, ensuring that key service metrics are achieved, including turn-around-time and quality levels.
• Researching and responding to customer inquiries and requests.
• Updating and maintaining customer information using client information systems, including membership status and demographic information.
• Processing customer transactions based on client-defined policies, procedures and contractual guidelines.
• Improving overall customer service levels, including quality and turn-around-time.
• Developing MACROS to help aid in processing of Excel spreadsheets.
• Performs multi-tasking such as working with MACROS and able to finish workloads on the same time with good quality results.
• Revision of Excel spreadsheets and logs to make them user-friendly.
• RMS Tool - An additional work load for RETRO Requests of clients.
• Posting and sorting of downloaded group profiles.