Ma. Cecilia كليزار

 NOOR AL KHALEEJ TRADING LLC February, 2014 to present
King Faisal Street, Sharjah, United Arab Emirates (UAE)
 SALES CUM LOGISTICS COORDINATOR
 Manages customers’ general queries that are received from direct calls and web email address.
 Maintaining good customer relationships by acting as an extension of the field sales force, and required to deliver high standards of customer service to all customers.
 Contacts customers and prospects to arrange appointments or to do follow-up calls, and to confirm orders or delivery dates.
 Ensures that all sales executives have sufficient quantities of sales support material, such as product brochures, product catalogue or case studies, presentation materials and samples.
 Acts as a first point of contact for urgent calls, emails and messages when sales representatives are not available.
 Prepares quotations, invoices, delivery notes, and other documents.
o Completes accurate material requirement planning, timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
o Reviews inventory position daily and weekly against outstanding orders and sales forecasts and takes action to expedite inbound shipments to meet customer demands.
o Track shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment.
o Negotiate with transportation providers to obtain best rates and service.
o Participate in Logistics projects by managing new initiatives as they arise.
o Create & develop innovative ways of streamlining the operations processes wherever possible within the guidelines of customer requirements & team goals.
o Active involvement with problem-solving of issues presented.
o Communicates fulfillment status and / or issues within the Organization to points including Demand / Supply Planning, Logistics Management, Sales, and Customer Service
o Filing and administrative duties as required.

 DEMAND CUM LOGISTICS COORDINATOR (Temporary)
 Acted as single point of contact between Demand Planners, affiliates, and distributors (Bahrain, Qatar, Oman, Kuwait, Yemen, UAE, KSA, etc.) for relevant demand planning topics (sales forecasts, sales orders / target, sales performance, actual stocks, and GITs (Goods in Transit).
 Acted as the primary contact for Brand, Marketing, Finance, and the rest of the supply chain team for finished goods supply, updates on sales orders, and performance reports (by SKU, by Brand, by Market, etc.)
 Collated Stock and Status Reports (SSR) from distributors and affiliates.
 DATABASE ADMINISTRATOR (ProAct)
 Managed and maintained the sales forecasts in ProAct.
 Managed the data upload of sales forecasts and actual sales into the system.
 Input of new SKUs, pricing, currency rates, weights, category, etc.
 Conducted system monitoring, performance, and improvements to ensure system completeness and accuracy.
 Downloaded data from the system required for periodic and monthly reports, market levelling, etc.
 Managed generation, preparation, and submission of reports:
 Business Position (BusPos)
 Actual Dispatch Calculations
 GIT (Goods In Transit) Confirmation
 Brand Performance Report
 GS (Gross Sales)Value
 Distributors’ Sales (DS) for Confirmation
 Periodic Sales Reports
 Distributor Sales (DS) Summaries
 Stock Status Report
 Distributor Sales (DS) Performance Report
 Monthly Performance Report (MPR) for Finance
 GCC DS by Category, by Segment, by Market
 Distributors’ Sales (DS) by Category
 Monthly Performance Report (MPR) by Growth
 Other special reports or reports upon request.

 Managed day to day operations in the office.
 Maintained and updated data in Live Link; organized and maintained files and records; photocopied documents.
 Planned and scheduled meetings and appointments.
 Provided customer service to both JAOSB and non-JAOSB employees.
 Answered general queries by telephone or by email; sorted out incoming mails and distributed them to its respective departments; ordered and issued stationery supplies and business cards.
 Prepared and submitted reports: Muster Station Daily Report, Personnel On-Board (POB) Report, PTW, Horizon Zero Intervention Daily Report.

 RETAIL COORDINATOR (temporary)
 Responsible for sales documentation; and coordination between sales and logistics department for proper allocation of stocks, new products, spare parts availability, incoming shipments, and outgoing deliveries. Maintained constant communication with freight forwarders and transportation companies regarding for pick-up of deliveries, check & cash payments, and status of daily deliveries to customers.
 Maintained good relationship to customers and suppliers by providing superior customer service: provided a quick response to their inquiries, delivery and service follow-ups; informing the customer on trouble shooting and preventive maintenance schedules; etc.
 Followed up payments for collection, outstanding account balances, purchase orders, conformed quotations, etc. Scheduled and dispatched of service technicians for pick-up of cheque and cash payments. Endorsement of collected cheques / cash payments to Treasury Department.
 Prepared invoices, quotations, maintenance certifications, and annual preventive maintenance contracts.
 Handled internal spare parts inventory, petty cash, customers and suppliers database, filing system, etc.

 Timely, proper planning & sales forecasting for supply of products. Monitored supply chain process in alignment to agreed Demand Forecast to ensure product availability at all times. Analyzed product performance to improve planning of demand & materials. Evaluated stocks availability to ensure accuracy & stability of plan. Provided recommendations with regards to service levels, & process enhancements to improve KPIs. Responsible for continuous flow of information & materials between the company, warehouses, 3PLs, & direct customers. Ran MRP for demand planning, production planning, & materials planning.  Planned production schedules for manufacture of beverage products. Draw up master schedule to establish sequence & lead time of each operation to meet shipping dates according to customer orders & sales forecast. Expedited operations that delay schedules & altered schedules to meet unforeseen conditions. Monitored, analyzed, & reported performances to schedule of production & production-supported activities, to be able to utilized information being derived from materials & production control systems. Scheduled, expedited, & coordinated the delivery & movement of all materials. Resolved problems encountered during the manufacturing process.  Worked with the manufacturing and procurement departments to determine resources needed to meet production plan. Ensured that material supply meet the planned requirement. Established constant communication & conducted regular meetings with suppliers, & other departments to be able to improve delivery lead times, MOQ, supplier performance, cost & quality of materials. Evaluated and controlled material supply in times of innovations, promotions, and for liquidations to ensure limited business waste.  Improved customer service level by having regular meetings with sales, regional distributors, and top customers to be able to discuss customer satisfaction, solving of customer complaints, and other supply chain relevant topics.

 Prepared monthly reports such as Operating Expenses (OPEX) Report, Capital Expenditures (CAPEX) Report, and Key Performance Indicator (KPI) Report for Plant Logistics Department and have them presented to and approved by the Logistics Manager. Monitored, and managed the approved budget under petty cash, OPEX, and CAPEX. Coordinated with the approved contractors regarding the approve projects under CAPEX.
 Assisted the Logistics Manager in handling and managing the third party services such as plant security forces, ground maintenance, garbage hauling, scrap buying, and warehousing.
 Handled and managed equipment such as forklifts, truck & platform weighing scales, pallet trucks, air conditioning units, thermometers, dehumidifiers, battery charging stations, racking system, wooden & plastics pallets, and company vehicles. Monitored, and handled Preventive Maintenance of warehouse equipments, fuel oil tanks, scales, and flour silos.
 Handled and managed warehouses’ improvement and safety programs. Handled and managed ISO, GMP, HALAL, & HACCP audits to achieve new and maintain current certifications.
 Monitored, and handled ordering & scheduling of fuel oils: LPG, Bunker Oil, Diesel, and Caustic Soda. Handled and managed rental of plastic and wooden pallets.
 Conducted the monthly KPI audit for every Logistics personnel to measure their monthly performance and to discuss the areas that still needs for improvement. Attended the monthly Plant Logistics Meeting (internal) to discuss the department’s monthly performance, and issues that need to be addressed. Attended corporate meetings in absence of the Logistics Manager.
 Acted as events coordinator for Strategic Planning, department’s summer outings & Christmas parties, trainings & seminars, etc.

 Reviewed the monthly production plan for the following categories: Candies - 30 SKUs, Chocolate - 4 SKUs, Beverage - 33 SKUs, Pretzel - 4 SKUs, and Wafer - 4 SKUs.
 Prepared monthly MRP report, and have them submitted and approved by Corporate PPIC Team.
 Managed the preparation and generation of requisitions (RQS) through BAAN System, and have them submitted to Corporate PPIC Team for approval.
 Coordinated with the Corporate Procurement Team regarding the approved Purchase Orders (PO) for material ordering. Coordinated with the accredited vendors / suppliers regarding the quantity and delivery schedule of the materials required for production.
 Monitored material stock levels, non-moving, and ageing material, delivery performances of the accredited vendors / suppliers. Coordinated with the Warehouse Team regarding daily material deliveries, on quantity & quality, or to any other issues.
 Prepared and submitted the following reports every month: MRP Report, Delivery Schedules, Suppliers Delivery Performance Report, Non-Moving & Ageing Material Report, and Scrap Report.

• Checked quantity of incoming deliveries in six (6) warehouses: raw & packaging materials, spare parts & consumables, fuel oils, caustic soda, sub-manufactured items, finished product from other distribution warehouses, etc. Validated invoice quantity against actual quantity.
• Checked quantity of outgoing deliveries in six (6) warehouses: raw & packaging materials - transfer to sister plants, sub-manufactured items - transfer to sister plants, finished product, scrap selling, hauled garbage, etc. Validated invoice quantity against actual quantity.
• Implemented and monitored companies safety and security rules and regulations inside the plant premises - as per approved job description, and special power given by Corporate PASD / Logistics. Also monitors daily activities of truckers - drivers & helpers, scrap buyers, garbage haulers, etc. to prevent unauthorized act of theft, force majeure, etc. to company’s assets and liabilities.
• Prepared and submitted Daily Goods Received Note (GRN), Daily Discrepancy Report (DR), Daily Company Checkers Report, and Monthly Bad Order Report (BOR).

• Managed warehouse operations: validated and checked the goods in the received shipments and maintained notes of any discrepancy; ensured proper handling and storage of goods; kept and maintained accurate records of stocks inventories in the warehouse; supervised and allocated work shifts and warehouse activities; followed all safety regulations, good manufacturing practices, and legal documentation norms pertaining to warehousing.
• Reviewed customer orders and delivery schedule requests, and ensured that all shipments are properly and carefully planned, scheduled, and delegated.
• Monitored and validated that the ordered goods and volume are accurately and safely loaded in the truck for shipment.
• Prepared shipping documents and permits and ensured that these documents complies the suppliers and customs standards and requirements.
• Coordinated with forwarding agents, and other government bodies on Export / Import permit application.
• Updated parties involved on the transportation tracking progress or any changes in shipment schedules.
• Assisted and provided administrative support in the daily activities of distribution and other warehouse functions.
• Key Accomplishment:
- Implemented an effective warehousing system at packaging warehouse that led to optimization of warehouse space, effective labelling / tagging of goods, palletizing scheme, and effective storage assignments.

• Maintained project tracking spread sheets, business like marketing calendars, and customer database.
• Provided administrative aid in various projects: assisted the team in promotional strategies and product development; assisted in writing and editing sales and marketing materials; validated and fulfilled request for information and marketing; tracking mails and quotations.