MADHAV KHATRI

• Managed operations for key clients, ensuring efficient and timely delivery as a
3PL partner.
• Achieved a 75%+ performance efficiency rate through process optimization and
quality control.
• Led order projections by analyzing rider performance and attendance data,
reporting insights to senior management.
• Collaborated with the imile Operations Team to enhance delivery accuracy and
operational effectiveness.
• Provided HR support, assisting with employee relations and administrative tasks.

• Directed recruitment, onboarding, and employee training, maintaining detailed
HRIS records.
• Supported payroll processing, ensuring accuracy in employee compensation and
benefits.
• Enhanced performance by implementing feedback systems for supervisors and
employees.
• Managed office supplies procurement in collaboration with the finance team to
optimize costs.
• Updated company policies, job descriptions, and organizational profiles for
operational clarity.

• Led a team of 20+ employees, achieving 100% compliance in Quality, Service,
and Cleanliness (QSC) standards.
• Reduced inventory wastage by 15% through precise stock management and
efficient ordering.
• Maintained high customer satisfaction by promptly resolving complaints and
enhancing service quality.
• Assisted in sales forecasting, enabling accurate stock and sales planning.
• Delivered coaching and performance feedback to staff, fostering a collaborative
environment.