Executive Assistant
Emirates Falcon Industrial & Engineering Supplies
مجموع سنوات الخبرة :5 years, 10 أشهر
• Provide administrative and business support to the CEO of Emitates Falcon and support other members of the executive management team.
• Maintain CEO’s calendar -- plan and schedule meetings, teleconferences and travel.
• Managing the day-to-day operations of the office.
• Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events.
• Organizing and maintaining files and records.
• Managing projects and conducting research.
• Making travel and guest arrangements.
• Providing quality customer service.
• Working in a professional environment.
• Answers telephone system for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages.
• Distributes items within the site (e.g. special delivery and overnight mail/packages, messages, application packets, Home School applications, etc.) for the purpose of ensuring receipt to addressee and/or providing material/s.
• Greets individuals entering the building (e.g. visitors, parents, students, vendors, etc.) for the purpose of responding to inquiries; and/or directing individuals to appropriate location in accordance with established building security procedures.
• Maintains building information (e.g. use schedules, staff directories, emergency contacts, etc.) for the purpose of providing reference information.
• Maintains reception area materials (e.g. job applications, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
• Performs general secretarial and clerical functions (e.g. scheduling, copying, faxing, data entry, filing, etc.) for the purpose of supporting office operations.
• Processes a variety of records (e.g. student records, transcripts, tutor lists, guardianship packets, etc.) for the purpose of conveying information within District guidelines and regulations.
• Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
Assistant for PRO/HR
• Organize periodic renewal of business licenses and employees visas.
• Submission of correct documentation to the PRO.
• Submission of correct documentation to obtain licenses and efficient collection of Licenses to take place when completed.
• Take submit & collect all necessary documents in order to organize all Employees official paper works and documents.
• Arrange medical tests, passports, memos, promotional draws abd fine resolution.
Assistant Accountant
• Preparing cheques for payment.
• Handling company petty cash.
• Preparing quotation, invoice and purchase order.
• Preparing payment and receipt vouchers.
• Cash allocation.
• Provide fast, excellent and error free remittance services to customers from the published timing of the branch in a very professional way.
• Respect AML rules, policy and procedures of the company wherever applicable.
• Collect all supporting documents (Master document for remittance, copies of IDS/Trade license/invoices and LOA) for the transactions conducted and arrange for keeping them as per the uniform filing system of the company. Arrange for transferring such documents to warehouse.
• Deal with all customer complaints and find suitable solutions or inform and follow up such complaints with Customer Care Cell in Head Office.
• Read, sign and follow all the circulars from the head office or admin and respect the rules/policies of company.
• Forward stationery requisitions to the concerned staff in Admin/HO and ensure the availability of adequate stationeries/form in the branch.
• Forward technical support requisitions to Admin Office.
• Respect office guidelines of the company and always keep the counter, drawers, tables and workplace neat and clean.
• Attend all telephone calls within three rings and give currency rate/information as required by the callers.
• Provide adequate and necessary information whenever required to Head Office, Administration Office or various departments of the company.
• Convey his/her training needs to Branch Managers and attend training programs organized by HR department.
• Other duties assigned from time to time by the Branch Manager to ensure the smooth functioning of the branch.
Customer Service Representative, Sykes Asia Inc. (February 2010 - January 2013)
• Initial contact for product and account related issues.
• Access customer's account for investigation purposes. (for TOS Violations, fraud etc.)
• Activate/deactivate customer's account based on the result of the investigation
• Respond appropriately to customer's query.
• Maintain confidentiality.
• Resolve customer request, questions, and complaints frequently requiring analysis of situations to determine best use of resources.
• Capture and registers issues related to customers.
• Provide customers with product and service information.
• Serve as liaison between the customer and various departments.
• Implement policies & procedures as per published guidelines.
• Fulfill the tasks requirements according to operational performance indicators.
• Provide daily shift reports and perform other administrative duties.
Ticket Seller/Snack Bar Attendant/Cashier, West Avenue Theaters Corporation \[SM Cinema\] (July 2009 - December 2009)
• Depresses key on ticket-dispensing machine that automatically ejects number of tickets requested by patron or tears tickets from roll and hands ticket to patron.
• Accepts payment and makes change.
• Answers questions concerning fares, schedules, reservations, and gives information concerning coming attractions.
• Keeps daily balance sheet of cash received and tickets sold.
• Fill reservations for seats by telephone or mail.
• Sell tickets from box office and be designated Cashier, Box Office.
De Ocampo Memorial College (2007-2009) - Midwifery
