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madonna lozano, Store Manager

madonna lozano

Store Manager·Joy Cafe

Kuwait

Bachelor's degree, TOURISM

Work experience

Total years of experience: 21 years, 1 months

Store Manager

October 2017 - Present

Joy Cafe

Kuwait

October 2017 - Present

Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Manager

December 2012 - July 2017

Mh Alshaya

Al Farawaniyah, Kuwait

December 2012 - July 2017

Over all incharge for the operation

Company industry:
Hospitality & Accomodation
Job role:
Management

Customer service Supervisor

July 2009 - December 2012

National Aviation Services

Al Farawaniyah, Kuwait

July 2009 - December 2012

Handling customer service, flight stats, VIP assisting, visa fixing, reports.

Company industry:
Airlines
Job role:
Customer Service and Call Center

SUPERVISOR

June 2006 - August 2009

CROWNE PLAZA HOTEL KUWAIT

Al Farawaniyah, Kuwait

June 2006 - August 2009

Manage and handling guest satisfaction, provide a better service, provide training for the staff, monitor dining staff and kitchen staff, do office works, micros training.

Company industry:
Hospitality & Accomodation
Job role:
Management

Medical Representative

January 2002 - March 2003

Unilever Philippines

Philippines

January 2002 - March 2003

Promoting products to all the hospitals

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Education

LYCEUM OF BATANGAS

March 2004

March 2004

Bachelor's degree, TOURISM

Philippines

FIRST HONORABLE MENTION

Skills

Staff Training
Expert
Staff Training
Expert
Tourism
Expert
Tourism
Expert
Micros
Expert
Micros
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
COMPUTER LITERATE
Expert
COMPUTER LITERATE
Expert
Customer service specialist
Expert
Customer service specialist
Expert
Staff Training
Expert
Staff Training
Expert
Tourism
Expert
Tourism
Expert
Micros
Expert
Micros
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert

Languages

English

Expert