مادونا زكي

Store Manager في Charlotte Tilbury Ltd. M H Alshaya Co

• الإمارات العربية المتحدة - أبو ظبي
• أشغل هذه الوظيفة منذ سبتمبر 2019

Leading a team of 6 to create a great environment for all clients in the store and role modelling great customer
experience.
 Generate and analyse internal reports for planning and monitoring purposes both for direct reports and
portfolios.
 Achieve and exceed quarterly targets despite the effect of pandemic Covid-19 by focusing on online leads and
maximizing cross & upsells transactions.
 Manage and complete store administration and ensure compliance with policies and procedures.
 Hire, develop, train, evaluate and create in-store talent pipe line for higher positions covering different location.
 Ensure relationships are maintained and developed with key partners where necessary.
 Increased brand awareness which improve customer experience Vs. revenues in coordination with marketing and
PR teams.
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 Maximize efficiency and profits by formulating, utilizing and monitoring store budgets.
 Cautiously monitoring local competitors’ activities and proactively report changing market trends in the industry
to understand anticipated customer behaviors.
 Proactively assisted with the opening of new stores in UAE.

Supervisor

• الإمارات العربية المتحدة
• أكتوبر 2017 إلى سبتمبر 2019

adviser

• قطر
• فبراير 2014 إلى أغسطس 2016

 Provide excellent customer services and achieve sales target.
 Supervise and assist the team in advising customers with product best choices.
 Advocate team and customers with right products and push suggestions for new products to enhance their experience.
 Recommend products based on skin assessment and application preference.
 Apply state of art makeup applications in-house training that reflect outstanding results for both team and customers.
 Supervise cross and up selling products and on job training techniques.
 Participate on events and store opening.
 Close and monitor staff sales activities and report daily sales and monitoring targets
Urban Decay Cosmetics Company

Customer Service في Duty free - Luxor Egyp

• أكتوبر 2010 إلى يوليو 2014

Quoting items submitted by sellers and suppliers.
 Following up on pending approval quotations.
 Advice and guide customers of selling promoted cosmetic items.
 Participate in stock management.
 Personally supervise delivering the items and provide a luxurious service.
 Selecting items to be promoted through different social media networks.