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Madura Ranasinghe, service crew

Madura Ranasinghe

service crew·Lousiana kitchen popeyes

United Arab Emirates

Diploma, English for Business

Work experience

Total years of experience: 10 years, 6 months

service crew

April 2019 - April 2022

Lousiana kitchen popeyes

Abu Dhabi, United Arab Emirates

April 2019 - April 2022

• Welcome customers as they come into the restaurant.
• Help customers to settle down and also take their orders.
• Process customers’ orders and generate their bills.
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant.
• Clean all tables after clients have left and get such tables prepared for the next set of clients.
• Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients.
• Assist kitchen staff and outdoor delivery staff whenever such assistance is required.
• Maintain chart of all available deals and products periodically and refresh such chart on daily basis.
Company industry:
1398
Job role:
Hospitality and Tourism

crew Trainer

May 2016 - May 2018

McDonald’s Riyadh International catering corp , Riyadh, Saudi Arabia

Al-Dawadmi, Saudi Arabia

May 2016 - May 2018

Crew Trainer resume are instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance.
• Supervising crew members, including cooks, servers, and hosts
• Training crew members on food handling and customer service.
• Making sure that cleanliness standards are followed, including hygiene, quality, and food safety
• Scheduling shifts and making sure that all shifts are properly filled
• Checking the maintenance of equipment and making sure that the equipment’s fixed when it is broken
• Monitoring food supplies and ordering more as needed
• Resolving customer problems, including menu questions, pricing questions, and customer complaints
• Helping crew members with their roles when needed
• Resolve issues between crew members when the need arises
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Sales Assistant

November 2013 - December 2014

odel plc

Colombo 7, Sri Lanka

November 2013 - December 2014

• Greets customers and makes them feel comfortable
• Interacts with customers, offering assistance and responding to queries about products and purchases
• Provides recommendations according to customer needs or preferences
• Locates merchandise for customers and places orders, where necessary
• Introduces promotions and new products to customers
• Operates cash register and handles cash payments and credit card processing
• Handles refunds, exchanges and returns
• Documents sales by updating customer records
• Stays up to date with sales trends for better service and achievement of sales
• Alerts the management of potential security issues
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Assistant

November 2004 - December 2008

odel plc

Katunayake, Sri Lanka

November 2004 - December 2008

Company industry:
Retail & Wholesale
Job role:
Sales

Education

A.A.HAMILTON COLLEGE LONDON

January 2021

January 2021

Diploma, English for Business

United Kingdom

The International college of Buisness and Technology

January 2011

January 2011

Higher diploma, Higher National Diploma in Computing

Sri Lanka

icbt kamdy campus

January 2011

January 2011

Higher diploma, HND in computing

Sri Lanka

Skills

General Merchandise

Expert

Production

Expert

Signs

Expert

Mobile

Expert

Petroleum

Expert

ACCOUNTING

Expert

ANSWERING

Expert

CASH

Expert

FINANCIAL ANALYSIS

Expert

FUEL

Expert

GENERAL ACCOUNTING

Expert

ORDERING

Expert

PETROLEUM

Expert

PROMOTE SALES

Expert

PROMOTIONAL

Expert

teamwork

Expert

service desk

Intermediate

microsoft excel

Expert

customer service

Intermediate

office work

Intermediate

typing

Intermediate

order

Expert

operation

Intermediate

office management

Expert

mail

Expert

microsoft powerpoint

Intermediate

marketing

Intermediate

problem solving

Expert

restaurants

Expert

merchandising

Intermediate

purchasing

Expert

pos

Expert

money

Expert

General Merchandise

Expert

Production

Expert

Signs

Expert

Mobile

Expert

Petroleum

Expert

Languages

English

Expert

Arabic

Beginner