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Madura Ranasinghe, service crew

Madura Ranasinghe

service crew·Lousiana kitchen popeyes

United Arab Emirates

Diploma, English for Business

Work experience

Total years of experience: 10 years, 6 months

service crew

April 2019 - April 2022

Lousiana kitchen popeyes

Abu Dhabi, United Arab Emirates

April 2019 - April 2022

• Welcome customers as they come into the restaurant.
• Help customers to settle down and also take their orders.
• Process customers’ orders and generate their bills.
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant.
• Clean all tables after clients have left and get such tables prepared for the next set of clients.
• Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients.
• Assist kitchen staff and outdoor delivery staff whenever such assistance is required.
• Maintain chart of all available deals and products periodically and refresh such chart on daily basis.
Company industry:
1398
Job role:
Hospitality and Tourism

crew Trainer

May 2016 - May 2018

McDonald’s Riyadh International catering corp , Riyadh, Saudi Arabia

Al-Dawadmi, Saudi Arabia

May 2016 - May 2018

Crew Trainer resume are instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance.
• Supervising crew members, including cooks, servers, and hosts
• Training crew members on food handling and customer service.
• Making sure that cleanliness standards are followed, including hygiene, quality, and food safety
• Scheduling shifts and making sure that all shifts are properly filled
• Checking the maintenance of equipment and making sure that the equipment’s fixed when it is broken
• Monitoring food supplies and ordering more as needed
• Resolving customer problems, including menu questions, pricing questions, and customer complaints
• Helping crew members with their roles when needed
• Resolve issues between crew members when the need arises
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Sales Assistant

November 2013 - December 2014

odel plc

Colombo 7, Sri Lanka

November 2013 - December 2014

• Greets customers and makes them feel comfortable
• Interacts with customers, offering assistance and responding to queries about products and purchases
• Provides recommendations according to customer needs or preferences
• Locates merchandise for customers and places orders, where necessary
• Introduces promotions and new products to customers
• Operates cash register and handles cash payments and credit card processing
• Handles refunds, exchanges and returns
• Documents sales by updating customer records
• Stays up to date with sales trends for better service and achievement of sales
• Alerts the management of potential security issues
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Assistant

November 2004 - December 2008

odel plc

Katunayake, Sri Lanka

November 2004 - December 2008

Company industry:
Retail & Wholesale
Job role:
Sales

Education

A.A.HAMILTON COLLEGE LONDON

January 2021

January 2021

Diploma, English for Business

United Kingdom

The International college of Buisness and Technology

January 2011

January 2011

Higher diploma, Higher National Diploma in Computing

Sri Lanka

icbt kamdy campus

January 2011

January 2011

Higher diploma, HND in computing

Sri Lanka

Skills

General Merchandise
Expert
General Merchandise
Expert
Production
Expert
Production
Expert
Signs
Expert
Signs
Expert
Mobile
Expert
Mobile
Expert
Petroleum
Expert
Petroleum
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
ANSWERING
Expert
ANSWERING
Expert
CASH
Expert
CASH
Expert
FINANCIAL ANALYSIS
Expert
FINANCIAL ANALYSIS
Expert
FUEL
Expert
FUEL
Expert
GENERAL ACCOUNTING
Expert
GENERAL ACCOUNTING
Expert
ORDERING
Expert
ORDERING
Expert
PETROLEUM
Expert
PETROLEUM
Expert
PROMOTE SALES
Expert
PROMOTE SALES
Expert
PROMOTIONAL
Expert
PROMOTIONAL
Expert
teamwork
Expert
teamwork
Expert
service desk
Intermediate
service desk
Intermediate
microsoft excel
Expert
microsoft excel
Expert
customer service
Intermediate
customer service
Intermediate
office work
Intermediate
office work
Intermediate
typing
Intermediate
typing
Intermediate
order
Expert
order
Expert
operation
Intermediate
operation
Intermediate
office management
Expert
office management
Expert
mail
Expert
mail
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
marketing
Intermediate
marketing
Intermediate
problem solving
Expert
problem solving
Expert
restaurants
Expert
restaurants
Expert
merchandising
Intermediate
merchandising
Intermediate
purchasing
Expert
purchasing
Expert
pos
Expert
pos
Expert
money
Expert
money
Expert
General Merchandise
Expert
General Merchandise
Expert
Production
Expert
Production
Expert
Signs
Expert
Signs
Expert
Mobile
Expert
Mobile
Expert
Petroleum
Expert
Petroleum
Expert

Languages

English
Expert
Arabic
Beginner