RECEPTIONIST/CUSTOMER SERVICE/ADMIN ASST.
CITY TOWER REAL ESTATE
Total years of experience :14 years, 10 Months
Deliver excellent customer service at all times Administer all customer related queries and refer to the right department in line with company policy. Meet and greet visitors, client, staff and customers on related all issues. Keep up to date with current promotions and pricing of apartments, villas and commercial spaces to provide information to inquirers on request, while maximizing sales opportunities. Report any maintenance issues immediately to line manager, including all furniture, fitting and equipment. Accept all calls of the office and if the person is absent keep message for him/her. Answer all calls in a professional manner. Provide administrative support to the department. Prepare correspondence, reports, and materials for all administrative matters. Maintain hard copy and electronic filing system. Assist and Carry out instructions given by the management team and head office. Assist the facility department for the maintenance request of units. SAFI
• Oversees the human resource database. Ensures that system records are accurately recorded and cross checked.
• Enter new hire information in the HR system database.
• Ensures that HR files & records are maintained in accordance with legal requirements and company policies and procedures.
• Completes monthly and year-end reports regards termination, transfer, and new hires.
• Processes employment verification forms and name change packets.
• Prepares recruitment lists and job posting.
• Completes miscellaneous reports and memos as requested.
• Assisting HR Manager in preparing Payroll & Final Settlement.
• Prepares Salary certificates, salary transfer and all other HR admin Duties.
• Supports department personnel as needed.
• Coordinates related department such as IFS departments as required.
• Monitor the attendance system
• Assist PRO whenever required
• Any other job assigned by HR manager/HR Director
• Manual Calculation of Rosters for Pilots and Cabin Crew.
Procurement Assistant - Corporate Purchasing (July 2011 to July 2012) \n• Assist the Procurement Officer in preparing the Purchase Requisitions & Purchase Orders \n• Coordinate with Siemens Project people in requesting signatures for the PO and PR. \n• Maintain records and follow up files of purchases, shipments and related matter. \n• Coordinate with the vendor by requesting important documents for Siemens vendor registration. \n• Register potential vendor and updates any changes in the procurement database. \n• Sends copy of PO to the vendor through email and fax. \n• Copies and files signed contracts and provides copy to subcontractors. \n• Archives (soft and hard copy) of all contracts, PR, PO and Order Confirmation. \n• Assisting a purchasing department includes data entry, \n• Maintains an accurate purchase orders log and purchasing reports. \n• Coordinates with accounts payable regarding supplier and vendor invoices.
SD (MIDDLE EAST) LLC A SIEMENS BUSINESS (LAS - AIRPORT SOLUTIONS) \nPERSONAL ASSISTANT TO CEO & CFO - EXECUTIVE MANAGEMENT (May 2013-Up to Date) \n• Calendar Mangement/Meeting Coordination \n• Contact List/Business card management/Filing \n• Document Management/Correspondence/Management meeting \n• Attend to the visitors and clients \n• Travel Coordination/Stationery/ office equipment management
Commercial Administrative Assistant - Terminal 1 Dubai Airport Project (March 2012- May 2013) \n \n• Assist the Commercial Team in handling commercial activities such as Purchase Requisitions, \nExpense Claims, Payment Vouchers, Application for Capital Investment and Invoices. \n• Coordinates with Site Colleagues and Suppliers for reconciliation of Delivery Notes, Purchase \nRequisitions and Invoice Checks. \n• Verifies Colleagues, Consultants and Suppliers Timesheets, Purchase Requisition, Purchase \nOrders and Invoices before signature of Commercial Manager and assures that the signed \ndocuments are given to the right party (i.e. Finance, Corporate Commercial, HR and etc) \n• Use Globe system in linking Goods receipts \n• Prepares Letters, Weekly Minutes of Meeting, summary of timesheets, Accruals, JV checks, \nAsset forms, Business Travel Assessment, and Logistics documents \n• Coordinate with Siemens PRO in regards with the staff's Airport Airside Pass request. \n• Prepares Job Requisition for project newly hired staff and deals with the matter with confidentiality and in a professional manner. \n• Creates and monitors an accurate document log such as PR/PO and Invoice check Log book. \n• Does Document Control for commercial team by archiving (soft and hard copy) of all commercial \ndocuments pertaining to the project \n• Does ad hoc task that the Commercial Manager assigns.
SITA-DUBAI (SOCIETE INTERNATIONALE DE TELECOMMUNICATION AERONAUTIQUES)
Project Logistics Coordinator (June 2010 to June 2011)
• Prepares and updates monthly logistics, schedule to assure deliveries to locations. Coordinate
product delivery schedules with customers.
• Coordinate daily activity to track location of the shipments and updates file shipments and delivery of the goods globally.
• Ensures that goods are shipped in the most timely and efficient manner according to documented
processes.
• Works with supervisor to effectively resolve inventory or order discrepancies.
• Verifies accuracy of physical inventory when needed.
• Re-routes freight as needed to meet demands and minimize costs.
• Follow up shipments from the shippers.
• Reviews inventory position daily and weekly against outstanding orders and sales forecasts.
• Assist the Project Manager, where applicable, in the day to day duties of a project's
administration.
Office Administrator
• Coordinates with other SITA branches around the globe thru emails and phone calls to ensure
everyday task runs smoothly.
• Attends to all telephone calls/ scrutinize e-mails/ incoming faxes to be distributed to the correct
personnel.
• Logs and achieves courier files, staff files and other company documents.
• Handles hotel and flight bookings for office staff and clients.
• Drafts English responses to agencies and local organizations fro approval.
• Handles inquiry emails, routine letters and responds accordingly
SUPERFUND FINANCIAL MIDDLES EAST LIMITED \nAdmin / Customer Service (July 2009 - May 2010) \n \n• Attends to all telephone calls and personal queries of customers and ensures response or direct to correct person. \n• Prepare outgoing mails for courier and accepts incoming mails and distribution. \n• Receive invoices and release cheques for the suppliers and input data in the system. \n• Provide administration support by processing petty cash, payment wire transfer, stationery \nrequest and inventory. \n• Provide sales support by uploading monthly documents and provide copies to the concern \npeople. Assist on the preparation of info packs, merchandise & the like for meetings, company \nevents and reception area.
EMIRATES AIRLINES
HR Coordinator (May 2008 - June 2009)
• Coordinate all ground arrangements for interview candidates, checks applicant's status and assess candidates resume for pre qualification.
• Conduct pre-selection interviews of eligible entry level candidates for final selection by the line
manager.
• Acts as liaison between the line managers and selected applicant on job offer, joining date and other requirements.
• Process and compiles new employee documents ensuring compliance to the companies
requirements and forward necessary documents to Supervisor.
• Coordinates Employment Visas, Medical, joining tickets and other relocation tasks for new
recruits.
• Arrange joining formalities of new employees such as Staff Number, Bank Accounts, Insurance,
Education packages, Clinic Registration, HR Briefings and Company Induction.
EQUITABLE PCI BANK - PHILIPPINES \nHR Coordinator/Secretary (January 2003 - September 2007) \n \n• Provide secretarial and administrative support to the HR Manager. \n• Administers all personnel matters; New recruits, benefits, leave & personnel records. \n• Assists in salary processing and benefits management. \n• Manages the diary of the HR Manager in scheduling interviews, meetings, appointments and other business related activities \n• Implements effective office procedures for smooth functioning. \n• Providing support in the various human resource functions, which include recruitment, staffing, \ntraining and development, performance monitoring and employee counseling. \n• Provides assistance to supervisors and staff with regards to information on training needs and opportunities, job descriptions, performance reviews and personal policies of the council.
Customer Service (October 1998 - December 2002) \n \n• Serves as a front liner and delivers a professional customer service to the clients. \n• Proactively sell, answers queries on, and initially process applications/request for the product and services of the sister company. \n• Process and assist customers in opening in all types available of account. \n• Processing, facilitating and accounting of cashier's check, accepting miscellaneous payments like credit cards and government collection. \n• Ensures proper documentation when it comes to account opening, interviews applicant's of new \naccounts with documents deficiency/ ID exceptions to facilitate account opening.
• 1997 Bachelors of Science in Psychology San Sebastian College Recolletos (Manila, Philippines)