Senior System Administrator and IT Manager
Mada Al-Arab Co.
Total years of experience :18 years, 3 Months
At Mada Al-Arab Co. Location: West Bank, Palestine
Company Industry: Internet/E-commerce
Job Role: Engineering
Highlights & Key Responsibilities:
•Acquired invaluable knowledge and strong experience in Windows OS, Desktop and Server, FreeBSD OS, CentOS, Debian, installation and troubleshooting of Desktop applications based on windows and installation and configuration network MFP machines for timely solutions.
•Made responsible as an “Incident Controller” to respond to the crisis within the shortest possible time, and guide the staff to handle the crisis in a safe and effective manner.
•Pivotal in streamlining IT Operations and significantly reduced IT related costs, thus achieved revenue growth.
•Prowess in crafting and delivering comprehensive training packages for the MS Office suite and network technology.
•Formulated IT Infrastructure policies; provided innovative and cost effective technical solutions for companywide issues.
. Streaming Services & IPTV, Audio & Video H264, FFMPEG, UDP, HLS, Wowza, Flussonic, Red5, IceCast, Stalker
. Strong experience in Cisco Network Routing, Switching and troubleshooting (CCNP Certified)
.Excellent experience in transmission, Wireless and Microwave Technology, Fiber optics, SDH and E1s (Ceragon, Ericsson, Wave IP, Radwin, UNBT)
. Domain registeration and hosting (Strong Experience in WHM cPanel - installation, management and troubleshooting.)
.Windows Server 2008, 2012, Desktop and hyper-V, (MCITP certified)
The Palestine Red Crescent Society (PRCS), officially founded in December 1968, is a national humanitarian organization. Since its establishment, it caters to the health and welfare of the Palestinian people and others in need in the OPT and the Diaspora. It has 4, 200 employees in OPT (West Bank and Gaza Strip), Lebanon, Syria, Egypt and Iraq in addition to its volunteer network of more than 20, 000 people.
Highlights:
•Maintained and resolved PC and Network Devices.
•Introduced the concept of MIS reporting to update the Management on a regular basis.
•Conducted ‘SWOT’ analysis and utilized findings for designing customized strategies to enhance customer services.
•Recognized as ‘Liaison’ to the Technology Initiatives Committee.
Key Responsibilities:
•Credited as Network administrator for Windows, Windows network - Active Directory/Exchange server, Radio and telecommunications, Juniper firewall and security system, GPS and VoIP etc. and met agreed project delivery deadlines.
•Drawn up specific proposals for modified/replacement systems; producing project feasibility reports and ensuring that budgets are adhered to and deadlines met.
•Developed plan for maintenance of Switch configuration, network infrastructure, encompassing installation, migration and configuration of network client workstations and managing local and domain wide groups.
•Led & guided the team in installing workstations, antivirus, proxy, mail, print-servers, fax, and other network services.
•Actively involved in the design and implementation of the network (LAN/WAN), troubleshooting network problems and conflicts.
•Addressed helpdesk queries resolving problems pertaining to the Software other IT related issues throughout the network with desktop terminals.
•Provided desktop support using troubleshooting skills and using hands-on experience with Dell workstations & Windows XP operating system.
•Drove initiatives for image and data transfers using Norton Ghost.
Since 1966 UNDP partners with people at all levels of society to help build nations that can withstand crisis, and drive and sustain the kind of growth that improves the quality of life for everyone. On the ground in more than 170 countries and territories, it offers global perspective and local insight to help empower lives and build resilient nations.
Highlights:
•Holds the distinction of efficiently managing network cabling, design of network topologies and design of network layouts.
•Strategically aligned IT solutions with business objective, led selection of appropriate technology and vendor products.
•Determined methods and procedures on new assignments, provided guidance to other engineers and advised on technical direction and decisions with noticeable impact on the business unit.
Key Responsibilities:
•Coordinated and monitored Network administration, IT policies and procedures, IT technical support and help desk and ensured successful completion of the project.
•Efficiently Managed system administration work; done computer maintenance and oversaw the management of the network.
•Deftly initiated, planned, executed, tracked/monitored, control and close the project as scheduled and implemented operational processes for increased efficiency and cost reduction.
•Seamlessly implemented and troubleshot Wi-Fi Network through Access Point and Antenna in addition to monitoring the proxy server for sharing various internet services over the LAN.
•Planned for implementing system policies & security patches, monitored network status & checked the performance of networks and servers.
•Solely responsible for developing metrics to measure the effectiveness of technical support within the organization.
•Collaborated with the team members as an effective leader to motivate them to realize their potential and deliver their best at all times.
•Defined business mission and performance standards across all functional areas and periodically reviewed performance with deft application of concurrent management audit procedures.
•Monitored IT Policies, IT Service management process and catalyzed realignments to make the system more effective.
UNRWA is a relief and human development agency. UNRWA is funded almost entirely by voluntary contributions from UN Member States.
Highlights:
•Contributed in building all new reports and customized forms request by HRMS and Payroll Module in an effective and efficient manner.
•Deftly served as ‘Single Point of Contact/Interface’ for supporting Client.
•Played a key role in the projects which needed continuous monitoring, servicing and assistance for critical users to resolve issues faced by them.
Key Responsibilities:
•Fully involved in building health insurance system to achieve the organizational goals.
•Organized and managed resources while creating estimates for the project, Work Breakdown Structure, Project Plan, Contingency Plan & Schedules, identifying risks within defined scope, quality, time and cost constraints
•Proactively contributed in troubleshooting PCs, LAN, Multimedia products, Computer Hardware/Software issues etc. in addition to monitoring Database related queries.
•Effectively handled AMC and supported clients including the software development life cycle (SDLC) and successfully delivered projects.
•Identified, assessed, and developed target individuals building high performance teams for successful project completions.
•Accountable for providing technical support in high-volume, 24x7 environment & coordinating technical issues involving network, hardware, and operating systems.
•Meticulously handled User Admin tasks, software installation, mailbox creation, and printing problems in addition to monitoring the incident management to resolve the issues in a timely manner.
•Successfully resolved technical queries and achieved SLA’s including managing and maintaining back-end relational databases and IT security.
PAST EXPERIENCE :
February 2004 - August 2005 : Computer Lab Supervisor, Arab American University, West Bank, Palestine
B.Sc. (Computer Science) TECHNICAL SKILLS SET: •Windows environment, servers and desktop •OS installation & configurations: CentOS, FreeBSD, Red Hat, Ubuntu •Programming Skills, VB6, VB.net, PHP •Data Base Administration, MySQL, MSSQL •Firewall and security, Juniper SSG, SRX •Network & System administration •Hardware and software troubleshooting & problem solving •Implementation of IT Policies and procedures •Cisco Switches & Router Configuration •Microsoft Desktop Application skills, MS-Office, MS-Project •Voice over IP (VoIP), Installation & Configuration (Asterisk) •Other skills, like IT technical support and maintenance