Call centre agent - X-cite (looking for new challenge)
Alghanim Industries
Total des années d'expérience :12 years, 2 Mois
• Attracts potential customers by answering product
and service questions suggesting information about
other products and services.
• Effectively manage large amounts of incoming calls
• Opens customer accounts by recording account
information.
• Maintains customer records by updating account
information
• Resolves product or service problems by clarifying the
customer's complaint determining the cause of the
problem, selecting and explaining the best solution to
solve the problem, expediting correction or
adjustment; following up to ensure resolution.
• Handling all kind of problems and deal with all kind of
customer
• Check delivery, maintenance, installations. On-line
orders, products stuck and Telemarketing
• User systems
SAP, CRM, OTRS, POS, Avaya one X
• Contact potential or existing customers to inform them
about our services especially with the marketing
departments in the major companies
• Answer questions about services of the company.
• Ask questions to understand customer requirements
and close sales.
• Enter and update customer information in the
database.
• Take and process orders in an accurate manner.
• Keep records of calls and sales and note useful
information.
• Dealing with bookings by phone, e-mail, letter, fax or face-to-face
• Completing procedures when guests arrive and leave
• Choosing rooms and handing out keys
• Preparing bills and taking payments
• Taking and passing on messages to guests
• Dealing with special requests from guests (like booking theatre tickets or storing
Valuable items)
• Answering questions about what the hotel offers and the surrounding area
• Dealing with complaints or problems - See more at:
• working on Nabilio system for hotel management
Classics (also Classical Studies) is the study of the languages, literature, philosophy, history, art, archaeology and other material culture of Ancient Greece and Ancient Rome; especially during Classical Antiquity (ca. BCE 600 – AD 600). Traditionally, the study of Classical literature (Greek and Roman) was the principal study of the humanities.