Call centre agent - X-cite (looking for new challenge)
Alghanim Industries
مجموع سنوات الخبرة :12 years, 2 أشهر
• Attracts potential customers by answering product
and service questions suggesting information about
other products and services.
• Effectively manage large amounts of incoming calls
• Opens customer accounts by recording account
information.
• Maintains customer records by updating account
information
• Resolves product or service problems by clarifying the
customer's complaint determining the cause of the
problem, selecting and explaining the best solution to
solve the problem, expediting correction or
adjustment; following up to ensure resolution.
• Handling all kind of problems and deal with all kind of
customer
• Check delivery, maintenance, installations. On-line
orders, products stuck and Telemarketing
• User systems
SAP, CRM, OTRS, POS, Avaya one X
• Contact potential or existing customers to inform them
about our services especially with the marketing
departments in the major companies
• Answer questions about services of the company.
• Ask questions to understand customer requirements
and close sales.
• Enter and update customer information in the
database.
• Take and process orders in an accurate manner.
• Keep records of calls and sales and note useful
information.
• Dealing with bookings by phone, e-mail, letter, fax or face-to-face
• Completing procedures when guests arrive and leave
• Choosing rooms and handing out keys
• Preparing bills and taking payments
• Taking and passing on messages to guests
• Dealing with special requests from guests (like booking theatre tickets or storing
Valuable items)
• Answering questions about what the hotel offers and the surrounding area
• Dealing with complaints or problems - See more at:
• working on Nabilio system for hotel management
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