Operation Manager
Wayne's coffee ksa
Total years of experience :28 years, 6 Months
Operation Manager
KSA
• Opening manager for KSA, EGYPT, UAE
• Expanding the sales function, drive business growth & customer satisfaction.
• Work directly with the customers to understand their environment needs, ensuring customer satisfaction & revenue generation.
• Set a clear objectives, goal & directions for the sales team.
• Educate customers & prospect on our products & services.
• Follow up all customers inquiries to ensure proper responses..
• Training the new Team member.
Hard Rock Café, Cologne, Germany
• Managing kitchen operation as all.
• Monitoring food qualities according chain’s standards.
• Accurate of using sanitation and hygiene methods
• Ensure safety at work and supervise work activities of the outlet
• Follow employees training to ensure safe and proper procedures and techniques are being followed.
• Ensure high standard of sanitation and hygiene.
• Ensure all equipment is well maintained.
Hard Rock Café, Sharm El-Shaikh, EGYPT
• Access computerized inventory and vendors database.
• Establishing market & supplier’s survey.
• Determining qualities, quantities needs for operation using sales mix reports.
• Implementing cost controlling systems.
• Developing strong professional relationships with vendors.
• Handling supplying process locally and importing process.
• Schedule staff in coordination with the Outlets Managers to re-train staff as & when required.
• Staff scheduling and leave planning
• Access the staffing requirement of the outlet so that the outlet is running in their optimum level in terms of manpower.
• Build teamwork and boost morale among the staff.
• Identification and development of key and high performers.
