Payroll & Admin Officer
Al-Zamel & Al-Diasty Constructions K.S.C.C
Total des années d'expérience :16 years, 9 Mois
- Manages and updates all payroll-related HR documentation, reports, approvals, staff records, and policies by following established processes and procedures.
- Controls and maintains a wide variety of payroll information (such as leave balances, salary, overtime, etc.) for the purpose of ensuring documentation and compliance with established policies and procedures.
- Processes salary, benefits entitlements, and ensures authorization of monthly payroll as per established policies and procedures.
- Monitors the employees’ daily attendance report, crosschecking absences against supporting documents (leaves, medical reports…) as well as justifications where necessary. Reports any irregularities in the attendance, and follows up on required actions.
- Maintains contact with Banks to assist new employees to open accounts, and secures staff bank account information for salary and other payroll-related use.
- Resolves colleagues’ queries and provide support where required on employee loans, salaries, indemnities, allowances, leave deductions and dues, etc.
- Coordinates between the human resources, finance, and government relations to ensure proper flow, maintenance, and security of payroll data.
- Handles the filing of personnel documents such as pay slips, payroll-supporting documents, certificates…).
- Processes requests such as salary certificates, letters to banks & embassies, social security, benefits, allowance claims, and other entitlements (such as per diem, business trips tickets, etc.)
- Supervising day-to-day operations of the administrative department and staff members.
- Collecting, organizing, and storing information using computers and filing systems.
- Provide administrative support to ensure that municipal operations are maintained in an effective, up to date and accurate manner.
- Facilitate and find solutions to provide a high level of customer service to exceed customer concerns.
- Maintains a working knowledge of the company's products to assist with specific customer inquiries.
- Answers customer complaints and effectively deescalates altercations over the phone.
- Handling daily tasks including CSC emails (corporate - home users), customers complaints, refund cases, monitoring agents calls and performance, review daily customers renew records.
- Manage customer relations and settle calls in an effective and timely manner.
- Work to achieve individual and collective based on performance standards.
- Achieve the required level in serving all transactions that measured through monthly performance card (KPI).
- Build and develop a pool of qualified new resources in advance.
- Build networks to find qualified resources.
- Utilize recruitment networks and post positions to the appropriate websites.
- Use social and professional networking sites to identify and recruit new resources.
- Manage a diverse of clients requests for designing, programming and implementation of websites and mobile applications.
- Selling integrated office software solutions and program development.
- Conducting sales presentations
- Using a consultative sales approach to develop long-term customer relationships.
- Provided the support to Executives and other Office Staff on a daily basis.
- Edited and distributed company memos on a weekly schedule.
- Processed and recorded payments, keeping meticulously maintained filing systems.
- Planned and made accommodations for meetings and conferences.
- Maintained office equipment and scheduled visits for repair and service when necessary.
- Trained new administrative personnel on company policies and procedures.
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