Head Of Insurance Operations
Saya Insurance Brokerage Company
Total years of experience :11 years, 3 Months
1. Claims Management:
- Overseeing the claims operations team to ensure efficient processing of claims.
- Ensuring timely settlement of claims for policyholders.
- Implementing best practices for claims handling and fraud prevention.
2. Underwriting Support:
- Collaborating with underwriters to assess risks and determine appropriate coverage.
- Providing support in underwriting decisions and policy issuance.
3. Risk Management:
- Identifying and managing risks associated with non-life insurance products.
- Implementing risk control measures to minimize losses.
4. Compliance and Regulatory Review:
- Ensuring compliance with legal and regulatory requirements.
- Reviewing policies and procedures to align with industry standards.
5. Business Communication:
- Acting as a liaison between different departments within the insurance company.
- Facilitating effective communication among teams.
6. Strategic Planning:
- Developing and implementing operational strategies to achieve business goals.
- Monitoring performance metrics and making necessary adjustments.
7. Financial Management:
- Managing budgets related to non-life insurance operations.
- Analyzing financial data and making informed decisions.
8. Team Leadership:
- Leading and motivating the operations team.
- Providing guidance, training, and performance evaluations.
- Underwriting and Pricing : Developing and implementing strategies for underwriting, pricing, and selling insurance products to meet customer needs and achieve company profit targets .
- Claims Processing : Overseeing the processing of claims to ensure timely and fair resolutions for clients while maintaining company profitability.
- Efficiency Enhancement : Improving operational management systems, processes, and best practices to enhance efficiency.
oversees the processing and settling of insurance claims related to motor vehicles. Involved managing a team, analyzing data, negotiating with clients, and ensuring efficient and accurate payment of claims.
- Responsible for supervising a team of claims specialists . They provide guidance and support to
ensure claims are processed accurately and efficiently.
- Reviews and evaluates motor insurance claims to ensure accuracy and compliance with policies and regulations.
- Developing and implementing policies and procedures to improve the efficiency and quality of claims processing is a crucial part of the role.
- Ensures that the claims process adheres to company guidelines and legal requirements.
- Communicate with clients, stakeholders, and other departments to manage claims effectively.
- Handle inquiries, negotiate settlements, and maintain positive relationships with all parties involved.
- Analyzing claims data and preparing reports on claim trends and performance is essential.
-Identifies areas for improvement and implements strategies to enhance claims management processes.
- Develop and execute strategic plans to drive the growth and profitability of the motor insurance division.
- Set clear objectives and goals for the team and monitor progress towards achieving them.
- Oversee and optimize processes to ensure efficiency, quality customer service, and compliance with regulatory requirements.
- Adhere to underwriting guidelines and risk assessment protocols to ensure sound underwriting practices.
- Monitor and manage the risk portfolio to maintain an appropriate risk profile and profitability.
- Manage a team of motor underwriters and distributor support personnel within the motor insurance division.
- Foster a collaborative and high-performance work culture.
- Work closely with cross-functional teams, including technical, sales, policy administration, and finance, to deliver quality service to customers and distributors.
- Ensure the growth of the motor insurance portfolio.
- Foster relationships and partnerships with relevant stakeholders such as distributors and automotive industry players.
- Expand market reach and develop the motor insurance business.
- Stay updated with market trends, customer preferences, and regulatory changes.
- Anticipate shifts in the industry landscape and adjust strategies accordingly.
planning and implementing marketing plans related to property, liability, employee benefits insurance programs, and specialty lines. Additionally, understanding the client's industry to provide the best solutions related to corporate insurance programs.
Leading a team of sales and help them closing the deals
Offering the clients life insurance policies with all different types, leading the team to achieve the target and closing the insurance deals
Journal recording
Follow up on inventory movement
Maintaining the entire documentary cycle
Maintaining tracking and recording inventory movement
Follow up and record advances and expenses
Salaries and commissions
Accounting department with a Excellent degree at all line of accounting -